How to setup WhatsApp integration

[KaterinaK_3CX]

WhatsApp integration enables agents to send a reply to WhatsApp messages directly from 3CX. Read the guide carefully for any known WhatsApp limitations. Use the guide to walk you through the steps required to:

• Create WhatsApp application
• Adding a phone number
• Set up an Admin role
• Generate a new token
• Configure in 3CX
• Configure your webhook

Read the guide.

 

[Soli]

The guide is not updated to the new Meta version can 3cx please update it according to the new Meta version ?

 

[msychold]

I feel a little bit stupid, but I cannot get it to work, following the guide.
Trunk is online and all, but the number is not recognized in WhatsApp.

 

[gentg]

I feel a little bit stupid, but I cannot get it to work, following the guide.
Trunk is online and all, but the number is not recognized in WhatsApp.

Trunk goes online as soon as you create it, even without connecting it with Meta.

You have to configure access and at the end generate Access token.

I have successfully connected several costumers with new Meta version. Let me know if further help is needed.

 

[sparkles]

I cannot get it to work due to the following same issue:

https://developers.facebook.com/community/threads/1227788661702301/

The webhook of 3CX returns a string on the verify action, but facebook expects an int or any numerical datatype.

 

[Soli]

Hi

Meta change some things in it's portal which make a lot of customer hard to deal with this integration, is it possible to update this manual

 

[KyriacosS_3CX]

Hello,

The updated manual will be published soon.