HT-503 not outbound calls

[aesteve]

Hello,

we´re configuring a Grandstream HT-503 and we´are having a problem with the outbound calls. This is the log. A 3CX locution says that the call is forbidden by the admnistrator. If you put and SPA3102 in the same conexion it works perfectly.

We have the HT-503 at wan port with an static IP. The led LINE is off.

All firewall tests ok

18:14:41.734 [CM503008]: Call(384): Call is terminated
18:14:36.796 [CM503007]: Call(384): Device joined: sip:[email protected]:40600;rinstance=7147e44283970721
18:14:36.796 [CM503007]: Call(384): Device joined: sip:[email protected]:3862;rinstance=08aaacc3a31bcdd9
18:14:36.796 [CM503002]: Call(384): Alerting sip:[email protected]:40600;rinstance=7147e44283970721
18:14:36.593 [CM503025]: Call(384): Calling Unknown:Ext.EndCall@[Dev:sip:[email protected]:40600;rinstance=7147e44283970721]
18:14:36.593 [CM503016]: Call(384): Attempt to reach <sip:[email protected]:5060> failed. Reason: Forbidden
18:14:36.593 [CM503003]: Call(384): Call to sip:[email protected]:5062 has failed; Cause: 403 Forbidden; from IP:192.168.1.123:5062
18:14:36.578 [CM505002]: Gateway:[Linea Analogica] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:]
18:14:36.578 [CM503002]: Call(384): Alerting sip:192.168.1.123:5062
18:14:36.421 [CM503025]: Call(384): Calling PSTNline:961120272@(Ln.10003@Linea Analogica)@[Dev:sip:192.168.1.123:5062]
18:14:36.375 [CM503004]: Call(384): Route 1: PSTNline:961120272@(Ln.10003@Linea Analogica)@[Dev:sip:192.168.1.123:5062]
18:14:36.375 [CM503010]: Making route(s) to <sip:[email protected]:5060>
18:14:36.375 [CM505001]: Ext.190: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 4.0.9530.0] PBX contact: [sip:[email protected]:5060]
18:14:36.359 [CM503001]: Call(384): Incoming call from Ext.190 to <sip:[email protected]:5060>

 

[redflower]

I would double check all of the gateway settings, obviously, it is unable to send out any call on the line. I have seen things like that happen when the phone line is seen as being busy, either because it was, or the linecord was open, or incorrect settings.

 

[Simo89]

Check the stage dialing on the fxo port. If it is set to 2 change it to 1.

I Had the same issue and with this modification I solved the problem!
Thanks!

P.S. I was just enabled to outgoing call if I called 0+call-button and then the telephone number; if I dialed 0+telephone-number I got occuped tone.

Have a nice day!

 

[leejor]

2:41:22.149 [CM503016]: Call(100): Attempt to reach <sip::<numberdialed>@<PBXIP>:5060> failed. Reason: Server Failure
12:41:22.147 [CM503003]: Call(100): Call to sip:<numberdialed>@<PBXIP>:5062 has failed; Cause: 503 Service Unavailable; from IP:10.32.1.214:5062

You are sure that port 5062 is in both the trunk setting of 3CX, and the PSTN line on the device?

A "service unavailable" can sometimes be the result of the gateway sensing the phone line being in use (low voltage on the phone line) , or simply not connected (no voltage, incorrect cord?). The 3102 shows the line voltage detected on the status page.