HT-503 not outbound calls

[redflower]

I would double check all of the gateway settings, obviously, it is unable to send out any call on the line. I have seen things like that happen when the phone line is seen as being busy, either because it was, or the linecord was open, or incorrect settings.

 

[Simo89]

Check the stage dialing on the fxo port. If it is set to 2 change it to 1.

I Had the same issue and with this modification I solved the problem!
Thanks!

P.S. I was just enabled to outgoing call if I called 0+call-button and then the telephone number; if I dialed 0+telephone-number I got occuped tone.

Have a nice day!

 

[leejor]

2:41:22.149 [CM503016]: Call(100): Attempt to reach <sip::<numberdialed>@<PBXIP>:5060> failed. Reason: Server Failure
12:41:22.147 [CM503003]: Call(100): Call to sip:<numberdialed>@<PBXIP>:5062 has failed; Cause: 503 Service Unavailable; from IP:10.32.1.214:5062

You are sure that port 5062 is in both the trunk setting of 3CX, and the PSTN line on the device?

A "service unavailable" can sometimes be the result of the gateway sensing the phone line being in use (low voltage on the phone line) , or simply not connected (no voltage, incorrect cord?). The 3102 shows the line voltage detected on the status page.