HTek Phones

[Georgios]

Hi

Is anyone have succeed to use the Htek pohones with 3cx? I have bought one of those on the list they support and never register the phone on system. I have done all steps they mention about firmware but again nothing. any idea or tips ?

regards
Georgios

 

[eddv123]

If you are using on premise it should be just plug and play for provisioning.

These are your methods of setup for a preferred phone like HTEK: https://www.3cx.com/sip-phones/

Ensure that your SIP registrations are not being blocked and the firewall checker passes also.

 

[Georgios]

I have tried all this methods and i think the best is for me the RPS since PBX is on different public IP as the phone. It is provisioning but phone stays not registered. It ask me extention and pin , no error until there but never register to be able to use it. Windows clients , android clkients etc works fine but not this one.

Regards
Georgios

 

[JohnS_3CX]

@Georgios Did the phone provision successfully after entering the extension and pin? Have you followed the correct way of provisioning via STUN ensuring the required ports are open?

 

[Georgios]

Yes its provisioned correctly. But stays not registered.

 

[JohnS_3CX]

In this case it would be a good idea to run a wireshark capture to see if the phone tries to register and what the pbx replies to it

 

[Georgios]

3CX Phone System Management Console ID: 10018

RPS request for Htek UC926E IP Phone of Georgios Atsigkioz (031) delivered successfully

From 3cx server. But still i get not registered on the phone. All ports are opened needed since i see FW logs and nothing blocking.

 

[JohnS_3CX]

Under the extension options, please make sure that "Disallow use of extension outside the LAN" is not ticked. You can temporarily increase your PBX logging level to verbose to see more detail, you should be able to see the phone register attempt (and then put the logging level back to low of course).

 

[Georgios]

I have allready checked those.

How do i change logging to verbose?

 

[JohnS_3CX]

Click on Activity Log from management console, and then settings. Restart the phone and give it some time to communicate, then check your logs by filtering for register messages from the extension. Switch logging level back to low when you are done.

 

[Georgios]

ok, i had it on verbose, those are the latest logs after restarting the phone. Both based on IP is my PC with windows 3cx. Just an info i try to provision the phone on existing extention.

03/07/2019 11:19:45 AM - Updating device Dev(690124766):[sip:[email protected]:5060;rinstance=1-8c5bd5431dc1436abd2b21ecdf028d07 / 031] by message: DevUpd Recv Req REGISTER from 127.0.0.1:5080 tid=Pj92b196096d9f41a0884d61bdcd37844e Call-ID=23c375c4c5414203be6ed30443859871: REGISTER sip:127.0.0.1:5060;transport=UDP SIP/2.0 Via: SIP/2.0/UDP 127.0.0.1:5080;branch=z9hG4bK-524287-2---Pj92b196096d9f41a0884d61bdcd37844e;rport=5080 Via: SIP/2.0/UDP [::ffff:46.255.18.100]:60030;branch=z9hG4bK-524287-1---tunneltid;rport;tnlid=clnt.1-8c5bd5431dc1436abd2b21ecdf028d07 Via: SIP/2.0/TCP 172.20.200.63:50195;rport;branch=z9hG4bKPj92b196096d9f41a0884d61bdcd37844e;alias Max-Forwards: 69 Record-Route: <sip:[email protected]:5080;user=proxy;uri=clnt.1-8c5bd5431dc1436abd2b21ecdf028d07> Contact: "Georgios Atsigkioz" <sip:[email protected]:5060;rinstance=1-8c5bd5431dc1436abd2b21ecdf028d07> To: "Georgios Atsigkioz" <sip:[email protected]> From: "Georgios Atsigkioz"<sip:[email protected]>;tag=55aedd6e73e147e2ab12f8faaa0f37fb Call-ID: 23c375c4c5414203be6ed30443859871 CSeq: 33340 REGISTER Expires: 120 Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, INFO, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS Proxy-Authorization: Digest username="3bt80ls",realm="3CXPhoneSystem",nonce="414d53595c80f04142:538d7db3cbb05aff120d4765672a72aa",uri="sip:netpower.3cx.no;transport=tcp",response="58b15e32125e8e7a6a6e4fab28203291",algorithm=MD5 User-Agent: 3CXPhone for Windows 15.5.12227.5 X-MakeCall: call;answer;drop;activate;divert Content-Length: 0
03/07/2019 11:17:49 AM - Updating device Dev(690124766):[sip:[email protected]:5060;rinstance=1-8c5bd5431dc1436abd2b21ecdf028d07 / 031] by message: DevUpd Recv Req REGISTER from 127.0.0.1:5080 tid=Pj5f2a5b3fea854eca90d82021a02efe8d Call-ID=23c375c4c5414203be6ed30443859871: REGISTER sip:127.0.0.1:5060;transport=UDP SIP/2.0 Via: SIP/2.0/UDP 127.0.0.1:5080;branch=z9hG4bK-524287-2---Pj5f2a5b3fea854eca90d82021a02efe8d;rport=5080 Via: SIP/2.0/UDP [::ffff:46.255.18.100]:60030;branch=z9hG4bK-524287-1---tunneltid;rport;tnlid=clnt.1-8c5bd5431dc1436abd2b21ecdf028d07 Via: SIP/2.0/TCP 172.20.200.63:50195;rport;branch=z9hG4bKPj5f2a5b3fea854eca90d82021a02efe8d;alias Max-Forwards: 69 Record-Route: <sip:[email protected]:5080;user=proxy;uri=clnt.1-8c5bd5431dc1436abd2b21ecdf028d07> Contact: "Georgios Atsigkioz" <sip:[email protected]:5060;rinstance=1-8c5bd5431dc1436abd2b21ecdf028d07> To: "Georgios Atsigkioz" <sip:[email protected]> From: "Georgios Atsigkioz"<sip:[email protected]>;tag=ccc310decc3e4e718d2cb62994d25303 Call-ID: 23c375c4c5414203be6ed30443859871 CSeq: 33338 REGISTER Expires: 120 Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, INFO, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS Proxy-Authorization: Digest username="3bt80ls",realm="3CXPhoneSystem",nonce="414d53595c80efcd90:549b047a59eb7ab87b6b1f31fc7a2922",uri="sip:netpower.3cx.no;transport=tcp",response="1fdcded3635c54e238c87bca44d5eec1",algorithm=MD5 User-Agent: 3CXPhone for Windows 15.5.12227.5 X-MakeCall: call;answer;drop;activate;divert Content-Length: 0

 

[JohnS_3CX]

This is not the HTek phone. User-Agent: 3CXPhone for Windows

So if invites don't arrive from them phone I would recommend you check what ports are defined in the provisioning of the extension and ensure that those are open on both ends for the SIP messages to flow.

Some useful reading material can be found on the academy to help you out

https://www.3cx.com/3cxacademy/videos/intermediate/configuring-remote-extensions/

 

[Georgios]

I know this is my problem. All ports are opened from the network is connected the phone to 3cx server. ON firewall nothing is blocking communication. Phone is provisioned but not registered so something is wrong with server communication to the phone. Nothing else on the logs.