HTTPS Certificate renewal Failed

[mhmmdreza1977]

Dear All

System keep sending error log below, after recently updated our yearly maintenance support.
Please help.

HTTPS Certificate renewal Failed - Error:


IpUpdater.FqdnGenerationException: Can not create FQDN in 600 seconds


at PostInstall.CertificateHelper.ProcessCertificatesDirectory(String directory, Boolean temporaryCertificateGenerated, CloudServerStatus statuses, Int32 regenerateCertificateExiredInDays, String appBin, UInt16 sipPort, UInt16 tunnelPort)


at PostInstall.CertificateHelper.RenewCertificates(String appBin, String nginxConfigFolder, String configurationPath)

 

[rfcomms]

Dear All

System keep sending error log below, after recently updated our yearly maintenance support.
Please help.

HTTPS Certificate renewal Failed - Error:


IpUpdater.FqdnGenerationException: Can not create FQDN in 600 seconds


at PostInstall.CertificateHelper.ProcessCertificatesDirectory(String directory, Boolean temporaryCertificateGenerated, CloudServerStatus statuses, Int32 regenerateCertificateExiredInDays, String appBin, UInt16 sipPort, UInt16 tunnelPort)


at PostInstall.CertificateHelper.RenewCertificates(String appBin, String nginxConfigFolder, String configurationPath)

Likewise.

 

[NickD_3CX]

@rfcomms
In your case was it after a Maintenance renewal as well?

@mhmmdreza1977
Try going to Settings --> License and press the "Refresh License Information". After that restart the 3CX Services once and monitor if it happens again.
Also, is this on Linux or Windows?

 

[mhmmdreza1977]

Thanks NickD_3CX

After doing "Refresh License Information" and restarti, it sill happens again.
My installatiion based on Windows

Please kindly help, some client can not receive call

 

[YiannisH_3CX]

@mhmmdreza1977

Please check your inbox as i have sent you a p.m. requesting additional info in order for us to be able to troubleshoot the issue.

 

[YiannisH_3CX]

Please reply in the personal message i sent you with the required infrormation