Hi All,
Went live Monday and so far we're doing OK, bar the odd teething problem.
One issue we face is that our customer service staff are in queue which directs calls to those that have answered the least amount of calls. This has worked great up until today when a part time member of staff logged in for the first time and has since had every call directed her way! I can see the logic here but I wondered how we work around this so it's slightly more intelligent. The counter needs to reset each night maybe? Is that possible?
Thanks - David.
Went live Monday and so far we're doing OK, bar the odd teething problem.
One issue we face is that our customer service staff are in queue which directs calls to those that have answered the least amount of calls. This has worked great up until today when a part time member of staff logged in for the first time and has since had every call directed her way! I can see the logic here but I wondered how we work around this so it's slightly more intelligent. The counter needs to reset each night maybe? Is that possible?
Thanks - David.
