Hunt Random Start ringing ext twice in a row

[Harrisonm]

This was posted by Pukaainc on the May 5 2016 and was never answered:

"I am creating queues with the polling of Hunt Random Start. We want the system to randomly ring the extensions in the queue. However, it often is ringing the same extension twice in a row. We do not want this. If the agent is not available to take the call, we don't want the customer to have to wait again while it rings them a 2nd time.Is this the correct behavior? If it is, can you explain why this scenario would be used? I would think it would ring each extension once before repeating.

I'm not referring to separate phone calls. I'm talking about the same phone call. Within the same call, it is ringing the same extension twice in a row. For instance, I have the ring timeout set to 20 seconds. When a call comes in, it will ring the same extension twice in row, for a total of 40 seconds! I understand the random part, but I don't understand why anyone would want to ring the same extension twice in a row within the same call."

Please assist here
"same phone call. Within the same call, it is ringing the same extension twice in a row. For instance, I have the ring timeout set to 20 seconds. When a call comes in, it will ring the same extension twice in row, for a total of 40 seconds! I understand the random part, but I don't understand why anyone would want to ring the same extension twice in a row within the same call."

 

[JohnS_3CX]

Hi @Harrisonm

To clarify what that strategy does, the system picks any available random agent and polls them. If the agent does not pick up before the ring time expires, the system will again pick random. Each time it picks randomly is unrelated to the previous random pick, so everyone has the same chances to ring including the person that just rang.

In this case then you either need to change your polling strategy or the agent needs to be responsible and log out if they are not available to take the call. If not, then I suggest to maybe use something like Round Robin or another strategy of your choice