It is indeed a legitimate link, your calls going out over Voxtelesys are signed with Stir/Shaken certificates, but even with an A attestation mobile and some cable providers rely on their SPAM vendors to filter calls. We do not know the exact metrics on how a number is filtered or flagged, but we can assume it has to do with call history, consumer feedback, answer ratio, and call volume increase.
Thank you. I get nervous when websites ask for details like that, but I guess it is necessary for this issue.
Unfortunately with all the spam calls these days those vendors require that information to properly vet the number, they will even test inbound call the number to verify the business in certain scenarios. HIYA and First Orion both have portals the customers can create free accounts with to upload and manage the numbers in a better format than submitting with the free call registry link.
I cannot comment on Flow route but the example shared here was blocked by a term carrier or device. Registering with the links is the first step. You will need to open a ticket with flowroute.
Thanks for the reply, and I've spoken to them about this issue. They suggested the registries as I said, which I completed about a week ago. I spoke with them again this morning and they didn't have much else to say other than possibly change the caller ID. Any suggestions on steps after that?
It is hard to say. Registries only matter if you see a 6xx code this means it was blocked in some fashion. If you are having call fail and the code is not a 6xx then it is a whole different scenario.
Definitely seeing some 603 errors and some 404, 403, 500s as well. Thanks for the input.
Yes. It looks like it's all up to the phone carriers now. Of course, my customer will think it us. But my customer is doing the work of notifying the carriers to get on a whitelist
