I purchase a Pro license and reenter the new key, still Showing Std License.

[futures]

I purchase a Pro license and reenter the new key. Here is what the two screens displayed. One is under the Licensing area in settings. The other is on the dashboard. I am unable to use sever side CRM because the Pro License is not working to unlock the Pro features.

 

[cobaltit]

Re-entered or replaced? Have you tried restarting the PBX?

 

[futures]

Replaced and Yes I have restarted the PBX

 

[cobaltit]

Hmm that's weird.. I would try clearing your browser cache and/or trying another browser.

 

[futures]

I did that as well, still the same.

 

[cobaltit]

I suggest reaching out to 3CX directly:

https://www.3cx.com/company/contact/

 

[JohnS_3CX]

Hi,

If you tried to do this and did not get any errors indicating a problem, please contact support to check both of your keys first to make sure the swap has occurred as expected.

Also ensure that the system is not prevented from contacting 3CX activation servers, although I would expect you would get a few warnings already in case that was true.