I would Pick up a call using BLF on 3CXSoftPhone

[Cor i Luz]

Hello

While an extension is ringing (call incoming) I can pick this call from an aother exrension by pressing the BLF on a snom821

But the same is not possible using the SoftPhone (in Phone mode )

Do I miss something ?

 

[NickD_3CX]

Currently you cannot pick up a Queue call using a BLF key on the 3CXPhone app that is ringing on another extension, all other calls though should be OK. I think this currently causes some issues with the call reports.

If you cannot pickup any call using a BLF on the 3CXPhone app, make sure in the Management Console in the Extension Settings of the 3CXPhone extension, in the "Rights" tab that you have the "Perform Operations" checked.