Idea for automated status changes

[Slideform]

Hi there,

I'd like to propose the idea that an automated status change, should include the option to select the status.
We have 5 statuses to chose from, but only "away" is currently the one the automated status changes into.

Best regards,
Felix

 

[ChrisC_3CX]

To first clarify, the way it currently works is:

Out of Office switches the extension to Do not Disturb
Break times switches the extension to Away
and In office hours switch the extension to Available

What is the exact functionality you are looking for?

 

[Slideform]

I'm looking for an option that lets me select a status in which extensions can be called.
At the moment every status I can change into automatically, is a status that if active, makes the extension unavailable.
If I could've the option to select the status "available 2", I would be able to set up different ways of calling.

Since we have some customers that wish for three different "time zones", this solution would fullfil their wishes.

 

[ChrisC_3CX]

Since the Profile auto switching only has the capabilities I mentioned earlier, let me know exactly what call flow you are hoping to achieve so that I can hopefully provide you with an alternative, please provide an example if possible.

 

[Slideform]

Thanks for getting back to me Chris.

Constellation is the following:

Office with open hours 07:00 - 12:00, During that time the status is available. Thats no problem.

From 12:00 -17:00 if an external call comes in, the phone should ring 3 times and then go to the mailbox.
All internal calls should ring about 30 seconds.

From 17:00 - 07:00 it should go to the mailbox instantly. This also works like it should.

My problem is getting two different settings for the times in which extensions should be available.
Right now I have set up external calls to ring for 11 seconds and the connect to a mailbox of one extension.
This however is not, like the customers wished for, from 12:00 - 17:00 but from 07:00 - 17:00 since I have only one status.
This could be solved by letting me choose what status an automated status change, would change into.

Using the automated status change to "away" makes the extension unavailable for internal calls.
I know I can make an exception using ring groups, but those require an additional extension. But the problem with ring group extensions is, that I cant set them up as BLF Hotkeys on the Deskphones.

 

[ChrisC_3CX]

There actually may be a way to do this although not ideal, especially if this configuration has to be implemented for a large number of extensions I imagine it would be tedious to setup and difficult to maintain.

Here's the configuration that would be required for one extension:

1. Create two Ring Groups. Add the extension, let's say EXT1, and only that extension to both Ring Groups. Let's say RG1 and RG2
2. Set RG1 timeout to 30 seconds and RG2 timeout to 15 seconds (for approximately 3 rings).
3. Set both RG1 and RG2 destination if no answer to go to voicemail.
4. Have the extension's "Away" profile status to "Accept Calls from Ring Groups".
5. Set Internal calls for EXT1 when in "Away" profile status to go to RG1 and external calls to go to RG2.
6. Set the destination for EXT1 when in "DND" status to go straight to the voicemail.
7. Enable profile auto-switching for EXT1 and then set the following time schedules for the PBX or the extension as per your preferences:
• 07:00-17:00 - Office Hours
• 12:00 - 17:00 - Break times

Hope this helps.