I can't post in the Ideas part of the website since I'm a newcomer, but maybe some of those ideas are already implemented and I'm missing something. So I'm trying here :
- the chat notifications are better in V16, but still not perfect, if we leave the web client opened on a chat, and click on another tab in Chrome, we don't get any notification any more. So we are still missing some messages, and that could be a problem if we decide to use the chat for customers on our website.
- another idea for the notifications would be to change the title of the tab, many websites are doing that, with the number of unread messages.
- Or even better, Chrome PWA badges, but of course it's technically more complicated I guess. But notifications are important for a pro chat, so right now, we are still using the Windows application in parallel, to make sure we don't miss messages or call.
- For the calls, since most users have a headset, but don't wear it all the time, we still install the Windows client to make the speakers of the computer ring when there is a call. To have this option in the web client (different choice of output for the ring sound / other sounds) would be great, it would allow us to get rid of the Windows client. To have 2 clients installed for each user is not the most user friendly and simple solution. We saw the option in another VOIP web interface, so Chrome can do it, technically speaking.
