I'm earing 3CX's music on hold instead of the provider's message invalid number

[Alexandre Peloquin]

When I make a call with an invalid number or a long distance that is not one. The provider plays me a message that the number is invalid or that I do not have to do the 1 before the number.
However this provider sends me a sendonly and this has the impact that the 3CX plays music on hold instead of the provider's Videotron message.

When I trace, I can hear the message from the provider.

Does he have a way around this? Or to make a configuration that I will be able to hear the message from the provider even if he sends me a sendonly?

I asked the supplier to change it but he tells me that it is not possible.



Here what it is send after the invite.

 

[leejor]

Receiving the 183 Session Progress should result in a media path being opened so that you can hear the recording, as per...https://www.ietf.org/archive/id/draft-ietf-sip-183-00.txt

The fact that you hear 3CX music on hold would suggest that a 3CX trunk setting, for that provider, is not correct. Did you make any changes from the default (trunk) settings when you installed it?

 

[nub]

How are your outbound rules setup?
numbers that do not match a length of a phone number should not have an outbound rule unless you strip or prepend digits like in the USA with are codes.

outbound rule:
11 digits
route 1 sip trunk strip 1 digit

 

[Alexandre Peloquin]

Receiving the 183 Session Progress should result in a media path being opened so that you can hear the recording, as per...https://www.ietf.org/archive/id/draft-ietf-sip-183-00.txt

The fact that you hear 3CX music on hold would suggest that a 3CX trunk setting, for that provider, is not correct. Did you make any changes from the default (trunk) settings when you installed it?

No I didn't changed anything. The problem, it send me "sendonly" parameter in session progress like it's going to play MOH...

I have found other post about this problem, I don't know why 3CX decided to play it's own MOH and not the audio it received from other system or provider.

 

[Alexandre Peloquin]

How are your outbound rules setup?
numbers that do not match a length of a phone number should not have an outbound rule unless you strip or prepend digits like in the USA with are codes.

outbound rule:
11 digits
route 1 sip trunk strip 1 digit

The things it is if I dial a non valid number I should ear this number doesn't exist and not the 3CX MOH

 

[nub]

what do you get when you dial 000000000000000000

in the activity log you should see errors:
(C:11356): No known route from Extn: to target
(C:11356): from Extn: to 000000000000000000 doesn't match any outbound rule.

 

[leejor]

Not certain if Yiannis's reply to this post, is still valid for version 16.

https://www.3cx.com/community/threa...going-call-double-183-session-progress.53081/