moh

  1. Solved Problem with music on hold

    Good afternoon. Our MOH has not been working for some time. No settings have been changed, except for updating from Version 20.0 Update 6 to Update 7. In other posts, I saw that simply restarting the entire server helped people. But in our case, it did not help. Re-saving the WAV file did not...

  2. Schedule Music on Hold

    I have searched in the forums, online, and through 3CX trying to find if there is a way to schedule MOH to change. I haven't found anyone asking this question either so figured I would ask. Has anyone found a way to be able to have the MOH change monthly automatically? Example: On November 1...
  3. ArneDery

    PWA vs Microsoft store Softphone music on hold inconsistency

    Hi all, anyone a solution for this one? When being on a call in the PWA v20 and you click on transfer a call, then the MOH is only playing after dialing a colleague or contact. In the Microsoft softphone the MOH is playing from the moment you hit transfer (which is the desired behavior) For...
    • ArneDery
    • Thread
    • moh music on hold pwa softphone transfer
    • Replies: 0
    • Forum: Web Client
  4. Mick Lenton

    Q MOH restarts if I overflow a q to a new one.

    Is there a way to keep the one MOH file playing across multiple Q's. I set the no answer as another q so I can expand the users being signaled of the call and when it reaches the next q the MOH starts all over again. Sounds very unprofessional..
  5. NWIT Admin

    SMB MoH unavailable - request to add

    Request: I have a request that custom MoH be added to the SMB edition. Reasoning: I serve a dozen franchisees (some 3-6 employees where SMB would be perfect, some 15+ that must use pro) where the corporate headquarters requires a corporate MoH. I hardly think that a custom MoH is a PRO...

  6. MOH

    i have cloud SMB how i can put music on hold plz i have fanvil router u6x and 12 extension not able to find information how to add it thank you
    • ad4972
    • Thread
    • moh
    • Replies: 4
    • Forum: SMB

  7. Music on hold different for each group

    Hello, We have an important customer who has several companies and sites on the same server. He would like to be able to have different music on hold for different sites and companies in order to run promotions. I've read that this isn't possible with 3CX, is this still the case? Any plans to...

  8. Music on hold and other Miscellaneous problems with the web client

    Hi, I'm an IT rep at a small business. Currently I am using 3CX's smb package to trial it. I am setting this up without partner support due to the price they wanted to charge me to setup somethign simple. I am having some issue where I cannot setup a custom music on hold in the web client. The...
    • ITman1994
    • Thread
    • moh smb
    • Replies: 1
    • Forum: SMB

  9. Audio Quality IVR/MOH

    I have read and understand that in order to deliver HD audio would require a rewrite of the media services; but this is now becoming more important to our customers as they percieve that the 3CX system is of lower quality due to the lack of HD audio for IVR/MOH. A growing number of other...
  10. TownTech

    Music on Hold Playlist issue

    We created a playlist with 5 wav files. (each one is an advertisement, etc). We are using the Call Queue feature with this. We had to add about 10 seconds of silence at the beginning of the first wav file, because it would start talking underneath our Intro Prompt. Even after the silence added...

  11. Music on Hold (MOH)

    I have a problem w/ MOH on my 3CX and it looks like I'm not alone: - I checked the Settings > MOH and added "my" favorite music to one of the entries - I managed to select my music for call Qs and that works However, no way to change the default music when an agent put a call on hold :(. What am...

  12. Music on hold buzzing

    Hi, Recently purchased a track from Pond5 for our hold music. (Soft Easy Listening 10 Minute: Phone On Hold), used audacity as per the instructions to mix is down from stereo to mono, changed it to 8kHz and saved it out as 16 bit wav. All sounds good on my PC, can hardly tell the difference...

  13. Solved Hearing our own MoH

    We have some Music on Hold files set up, which work as expect when people call us, inbound. What's strange is, our users are saying that when they call out, and the external organisation puts them on hold, they're hearing our hold music, not the external organisation's. This can't be right...

  14. Can't point queue to general 'Music on Hold' shuffle list

    Hi there, I'm having some issues. When anyone calls, they get our IDR. The IDR goes to a number of queues. What I want to happen is this: When anyone gets through to a queue, I want the hold music/sound file to shuffle, and importantly, play from the start. In the 3CX console, I can find...

  15. Solved Global MOH Question

    Hi Internets, We have some 30 different departments - each with it's own Call Queue. If I upload a custom MOH file to SETTINGS >> MUSIC ON HOLD - will this custom wav file play for all of these Call Queues? I certainly hope so - otherwise - I'll have to touch each of these Call Queues -...

  16. Solved MOH remains on default

    Guys. Have just migrated this client from Windows to Debian 3cx. While they were on Windows, i noticed the MOH remained at default. Have changed it to a WAV file the customer wants but still no change. The WAV file is in the right format. Have moved them to Debian and the problem remains. Is...
  17. MidiTélécom

    Set a specific MOH for extensions, groups,...

    Hi, Idea from the French community. Like the general MOH is to be able to set specific MOH for an extension or a group, so when they put "on hold" in call, It's their specific MOH who be played and not the general MOH. Could be useful when there is many departement with differents services...

  18. Multiple music tracks on hold issue

    Hello guys, I tried to find the best place for this query by searching for existing similar threads, I think this may be the closest I will get, but if this is not the case, my apologies. Working on a pre-existing config for a client: Enterprite Annual license, expires 2023, v 16.0.9 - think...

  19. 3CX Improvement MOH Handling

    The ability to have multiple Messages on Hold per Group of Extensions. This is important as a large business where we have multiple entities under our core business, digital and marketing messages need to be separate however keeping the core functionality of all users in the one PBX for ease of...
    • CS ICT
    • Thread
    • differentmoh4eachqueue group moh moh
    • Replies: 0
    • Forum: Server

  20. Hold music or tone within CFD

    How can I modify or specify the MOH or wait tone a caller hears when they the call trough a CallFlow. (within CFD) In my specific case a call is being routed to a specific ringgroup depending on the hour of day and day of the week. If one would call said ringgroup directly, one would get the...
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom