Solved Inbound Call Issues - Skype Connect

[AW101]

Hi,

I was wondering is anyone having issues using 3cx and Skype Connect. Up until 31/March everything was working fine. All calls were being received. no changes have been made.

Now when customers call our skype number they hear a "this number called is not recognised please check and try again"

Outbound calls through the Skype Connect work with no issues.

Has there been any recent updated to 3cx that may have changed settings or would this be on Skypes end?

Any help would be appreaciated

• 3CX Version, Standard Annual 16.0.8.9
• Server OS Debian 9
• Is the 3CX Server Hosted and where? AWS Lightsail
• IP Phone Make/Model/Firmware - 3cx App
• Provisioning Method: STUN
• Trunk Provider or Gateway Make/Model - Skype Connect
• Has the Firewall Checker passed: YES
• Are custom Phone Templates being used: NO

 

[cobaltit]

Were you on 16.0.8.9 before the problem started? If so, then there was no 3CX update. I'd reach out to Skype support.

 

[YiannisH_3CX]

Now when customers call our skype number they hear a "this number called is not recognised please check and try again"

That doesn't sound like a 3CX prompt so probably the calls are not reaching your system. Check your activity log for any rejected calls to verify that is indeed the case. If the calls are not reaching you then Skype support is your best bet.

 

[AW101]

Thanks for the suggestions.

I have done some further testing I disabled the original trunk and created a secondary Skype profile and SIP trunk to test. This new one worked.

Ive now reenabled the original SIP trunk and all seems to be working again.

Im unsure what may have caused the issue but it sees to have been resolved for now.

 

[YiannisH_3CX]

Glad to see the issue has been resolved.