Solved Inbound Caller ID Name Missing

[cleanden]

Our 3CX server (v16.0.8.9) is cloud-hosted by a third party, and uses two SIP providers.

Calls coming in over SipTrunk.com provide Caller ID Name just fine but calls coming in over the 'other' SIP provider do not.
Prior to moving to 3CX we used to receive Caller ID Name from this other SIP provider, but after the move we lost that so I am wondering if there is anything within the 3CX config I might need to tweak to parse the data correctly.

Thanks

 

[YiannisH_3CX]

Hello @cleanden

I am guessing the second provider is not a supported 3CX provider so you may need to do some investigation here.
In the SIP trunk settings you can adjust the SIP field the 3Cx PBX reads the caller ID from. So if you look at an Invite from your provider and you see that there is indeed a caller ID name to read you can make the necessary adjustments in 3CX.

The most common settings providers use are these though:

 

[cleanden]

Nice! All I had to do was change the second dropdown to From: Display Name and that fixed it.
Thanks!

 

[YiannisH_3CX]

Glad I could assist.