Inbound Calls taken in 3CX app, shown as missed on desk phone

[platinum]

So we have a yealink desk phone aswell as the 3CX App. If i get an incoming call and i take it in the 3CX app, the call is then shown as missed on the desk phone.
I have tested this on a Yealink T46G aswell as Yealink T54W.

Is this a known issue?

Kind Regards

 

[JohnS_3CX]

Hi,

By default this should not be happening, because as soon as you answer from the app, the Yealink is informed that the call was answered elsewhere (similar to how queues dont leave a missed call on your phone when another agent picks up).

I would recommend as a test to create a fresh extension, provision it on the yealink after resetting, and also on the app. Then call the new extension and pick up from the app again.

This is assuming you are not using any custom templates.

 

[platinum]

We are using Custom Templates for various reasons.

It seems like i am not able to reliably recreate this error. I'll have to look into it further myself.

Kind Regards