Solved Inbound Calls to a queue don't provide a "ringing" tone to the caller but just play welcome message

[hostcake]

I've setup my first 3CX system for a customer and most things are working. Two of the extensions are in a queue that receives inbound calls from the trunk with the public DID. There is welcome message (essentially 'we are on other calls and will be with you shortly"). While the customer handsets ring immediately for an incoming call the caller hears nothing for a second or two then the welcome message plays. The customer would like the caller to hear one or two rings before the message plays.

I can't see anywhere obvious to me to be able to do this.

I 'thought' maybe I create a Hunt group that rings for say 5 seconds then transfers calls to the queue.

Does anyone have any suggestions on enabling a ringtone for the callers?



3CX Version, Professional 16.0.8.9
Server OS, Debian
Is the 3CX Server Hosted and where? Hosted by 3CX Reseller
IP Phone Make/Model/Firmware version, Grandstream GXP2160
Provisioning Method: SBC
Trunk Provider or VoIP Gateway Make/Model, NetVault SIP Trunk
Has the Firewall Checker passed: YES
Are custom Phone Templates being used: NO

 

[Evolute IT]

I've setup my first 3CX system for a customer and most things are working. Two of the extensions are in a queue that receives inbound calls from the trunk with the public DID. There is welcome message (essentially 'we are on other calls and will be with you shortly"). While the customer handsets ring immediately for an incoming call the caller hears nothing for a second or two then the welcome message plays. The customer would like the caller to hear one or two rings before the message plays.

I can't see anywhere obvious to me to be able to do this.

I 'thought' maybe I create a Hunt group that rings for say 5 seconds then transfers calls to the queue.

Does anyone have any suggestions on enabling a ringtone for the callers?



3CX Version, Professional 16.0.8.9
Server OS, Debian
Is the 3CX Server Hosted and where? Hosted by 3CX Reseller
IP Phone Make/Model/Firmware version, Grandstream GXP2160
Provisioning Method: SBC
Trunk Provider or VoIP Gateway Make/Model, NetVault SIP Trunk
Has the Firewall Checker passed: YES
Are custom Phone Templates being used: NO

You would normally put the "Please wait for an agent to be available" in the MoH file used in the Queue (it is customizable per-queue.) The "intro message" is designed the way it is to play a "thanks for calling our support, please wait while we find an agent for you" or something like that.

 

[hostcake]

You would normally put the "Please wait for an agent to be available" in the MoH file used in the Queue (it is customizable per-queue.) The "intro message" is designed the way it is to play a "thanks for calling our support, please wait while we find an agent for you" or something like that.

thanks for your suggestion Frederick, so is there a way to make the caller hear say one or two rings BEFORE the intro message plays? I think that is what my customer is hoping to achieve.

 

[Evolute IT]

thanks for your suggestion Frederick, so is there a way to make the caller hear say one or two rings BEFORE the intro message plays? I think that is what my customer is hoping to achieve.

The intro message can be played before ringing agents, but that's as far as it goes.

 

[hostcake]

The intro message can be played before ringing agents, but that's as far as it goes.

ok I will try out the hunt group idea anyway and see if that helps or not. Thanks.

 

[leejor]

...or you could record (edit) a couple bursts of ring back tone, on the message itself.

 

[hostcake]

thanks for the suggestions. I've downloaded a ringback tone and added a couple to the beginning of the on hold message using Audacity.

 

[ChrisC_3CX]

@hostcake
Glad to see you've managed to sort this out!

Don't hesitate to start a new thread should you need anything else!