Inbound calls to the IVR Get Disconnected

[eugeneo]

Hi Guys, i've been testing out 3CX 7 Free recently and was tinkering with some settings. But I have run into some problems

My Setup

2 SIP Lines from VOIP Provider
1 Sipura SPA-2000 2FXS (Both Used)
1 LG-Nortel Ip Phone
1 Dlink ATA
Windows XP SP2
Windows IIS Server
3CX Ver. 7

Anyways i've been adjusting these settings for it to work however when an outbound call comes though to the the IVR it waits 5 seconds and disconnects the line. When I call from an internal phone (extension) to the IVR it should work as it supposed to.

22:49:37.407  [MS105000] C:16.2: No RTP packets were received:remoteAddr=127.0.0.1:40652,extAddr=0.0.0.0:0,localAddr=127.0.0.1:7042

22:49:36.466  [MS105000] C:16.1: No RTP packets were received:remoteAddr=209.217.98.194:13290,extAddr=76.10.172.17:9022,localAddr=76.10.172.17:9022

22:49:36.466  [CM503008]: Call(16): Call is terminated

22:49:36.456  [CM503008]: Call(16): Call is terminated

22:49:36.296  [CM503007]: Call(16): Device joined: sip:[email protected]:40600;rinstance=fc5b6faed5b73559

22:49:36.276  [CM503007]: Call(16): Device joined: sip:#########@209.217.98.194

22:49:36.276  [CM505001]: Ext.804: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] Transport: [sip:127.0.0.1:5060]

22:49:36.236  [CM503002]: Call(16): Alerting sip:[email protected]:40600;rinstance=fc5b6faed5b73559

22:49:35.715  [CM503004]: Call(16): Calling: Ext:Ext.804@[Dev:sip:[email protected]:40600;rinstance=fc5b6faed5b73559]

22:49:35.715  [CM503010]: Making route(s) to <sip:[email protected]:5060>

22:49:35.705  [CM505003]: Provider:[Unlimitel SIP 1] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [HMNet SIP 1.02] Transport: [sip:76.10.172.17:5060]
22:49:35.675  [CM503001]: Call(16): Incoming call from #@(Ln.10000@Unlimitel SIP 1) to <sip:[email protected]:5060>
22:49:35.484  [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:804

Any assistance will be appreciated.

 

[discovery1]

Run the 3CX firewall checker to start troubleshooting.
Then can you provide more info?

Are incoming calls coming in through the SPA2000 or from the VOIP provider?
What is the d-link ATA doing?

Anyways i've been adjusting these settings for it to work however when an outbound call comes though to the the IVR it waits 5 seconds and disconnects the line.

Do you mean an external call coming into the 3CX system?

i've been testing out 3CX 7 Free recently and was tinkering with some setting

What did you play with and what did you change?

It may be easier to start again with a clean install and take notes of what you are doing - also change things one at a time then test so you are able to reverse the changes.

 

[eugeneo]

Hi thanks for your reply....

Yes I do get the call when I set it to dial an extension rather then the IVR.

External meaning calling the voip line that I have installed on 3CX. Internal meaning me calling 804 from an extension to hear the IVR.

Hope that makes sense

 

[William400]

Hi

I would recommend you try to eliminate the unsupported devices, namely Linksys SPA, Nortel and Dlink. Then test using 3CX VOIP Client or XLite and see if the issue still persists. That way we eliminate any unknowns from the equation.

Let us know the outcome...and paste the Verbose log of such a call from Inbound INVITE to IVR to destination

 

[eugeneo]

Okay i've unplugged all the devices and used x-lite. Still the same problem

10:25:03.045  [CM503004]: Call(1): Calling: Ext:Ext.804@[Dev:sip:[email protected]:40600;rinstance=040d5e5cb55b741a]

10:25:03.005  [CM503010]: Making route(s) to <sip:[email protected]:5060>

10:25:03.005  [MS210000] C:1.1:Offer received. RTP connection: 209.217.98.194:11664(11665)

10:25:02.995  Remote SDP is set for legC:1.1

10:25:02.975  [CM505003]: Provider:[Unlimitel SIP 1] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [HMNet SIP 1.02] Transport: [sip:76.10.172.17:5060]
10:25:02.814  [CM503001]: Call(1): Incoming call from #@(Ln.10000@Unlimitel SIP 1) to <sip:[email protected]:5060>

10:25:01.853  [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:804

10:25:01.823  Looking for inbound target: called=##; caller=#
10:25:01.703  [CM500002]: Info on incoming INVITE:

  INVITE sip:[email protected]:5060;rinstance=6c60815054a58d77 SIP/2.0

  Via: SIP/2.0/UDP 209.217.98.194:5060;branch=z9hG4bK341d9556

  Max-Forwards: 70

  Contact: <sip:#@209.217.98.194>

  To: <sip:#@76.10.172.17:5060;rinstance=6c60815054a58d77>

  From: "OTSUKA S"<sip:#@209.217.98.194>;tag=as6dd18456

  Call-ID: [email protected]

  CSeq: 102 INVITE

  Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY

  Date: Thu, 22 Jan 2009 15:24:58 GMT

  Supported: replaces

  Content-Length: 0


10:24:46.008  [CM504001]: Ext.102: new contact is registered. Contact(s): [sip:[email protected]:51774;rinstance=fa5fc8899a81dbf9/102]

10:24:39.268  [CM504002]: Ext.102: a contact is unregistered. Contact(s): []

10:22:49.315  [CM504001]: Ext.801: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=66790f1ec0232ad7/801]

10:22:37.907  [CM504001]: Ext.*1: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=ce37dbff44afb3e9/*1]

10:22:21.742  [CM504004]: Registration succeeded for: 10001@Unlimitel 2

10:22:13.239  [CM504003]: Sent registration request for 10001@Unlimitel 2

10:22:12.898  IP(s) added:[76.10.172.17]

10:22:08.191  [CM504004]: Registration succeeded for: 10001@Unlimitel 2

10:22:07.730  [CM504003]: Sent registration request for 10000@Unlimitel SIP 1

10:22:06.728  SL: connected FILESERVER:0/IVRServer at [FILESERVER]/IVRServer

10:22:06.248  [CM506002]: Resolved SIP external IP:port (76.10.172.17:5060) on Transport 76.10.172.17:5060

10:22:05.997  SL: connected FILESERVER:0/3CXConferenceRoom at [FILESERVER]/3CXConferenceRoom

10:22:05.947  SL: connected FILESERVER:0/MediaServer at [FILESERVER]/MediaServer

10:22:02.041  [CM501002]: Version: 7.0.4708.0

 

[discovery1]

Okay i've unplugged all the devices and used x-lite. Still the same problem

10:22:02.041  [CM501002]: Version: 7.0.4708.0

I think that shows that you have an older version of 3CX - the current version is 7.0.4744

There is more info in the logs above what you posted - can you place another call and post everything including the "Call is terminated"