Inbound DID routing in V20

[Ehsan Shahid]

Hi, I was trying to set up my incoming DID rule in V20. It seems all calls are by default going my Default route to Extn900.
I have another DID which I pointed to a Digital receptionist also coming to extn 900. Can anyone guide me?

 

[paulodagraca]

Hello @Ehsan Shahid ,

The problem must be that the number you have entered in the Main trunk number or the DID number do NOT match what is received from the SIP trunk provider.
Try to use a 1 before the number, see if that helps, like 16474834373 or try +16474834373, or check website of provider for details on this (or contact them).

Paulo

 

[Ehsan Shahid]

Hello Paulo,
Thanks for the update, I have tried +1 or 1 format, still the same

 

[bitn2]

Check your logs how the numbers are coming, thats the easiest way.