Inbound Office Hour

[2024ehf]

Hello. On V18 i set Office Hour on Inbound Rules. Now it is like it is always using that after i Updated to V20. And now it always uses that Hours. How can i fix that?

 

[SteveITS]

It should use department hours, but, you may need to assign your digital receptionist to a department (can be DEFAULT), and also add closed/holiday/break routing to your digital receptionist because it defaults to the "open" routing.

 

[2024ehf]

in Office Hours i have Nothink and shut be able to get calls but still it gose strait to Voicemail seems in V18 i set it in Inbound Rules and did not remove it before updating to V20

 

[2024ehf]

Also it is like all Exstensions just gose strait to voicemail.

 

[SteveITS]

Hmm, our own server defaulted to "always open" so that sounds like the opposite issue. So have you:

• assigned office hours to your department
• assigned ring group to department
• set call routing in the ring group
• assigned digital receptionist to department
• set call routing in the digital receptionist

?

 

[2024ehf]

Yes. But still the same.