Inbound rule based on day

[Y_Seerz]

Hi

Our inbound rules are set up this way:
4 call queues, first Q1 rings for 20 sec then Q1&Q2 ring for 20sec, ...

But now we have an intern working here 2 days a week. Those 2 days (Wednesday and Thursday) he should be the only one gettings the calls first.
Should he be working here Mon-Fri this would be a piece of cake, just create an extra call queue and put him first.

But this should only trigger 2 days a week, other 3 it should be as it was before. Is this doable without having to switch it all around 2 times a week?
Maybe with the call flow (if so I should post this on the other category)?

Thanks in advance!

 

[JohnS_3CX]

Hi @Y_Seerz

There may be a way to achieve this by always sending the calls to the intern extension and adjusting their call forwarding options:

• When they are logged in / registered then they will receive the calls
• When they are not available, the calls will always go to the existing destination (the queues)

There is also the option of adjusting your queue polling strategy and/or priority so they receive the calls first. Look at skill based routing as an alternative to Priority:
https://www.3cx.com/3cxacademy/videos/advanced/call-queues/