Inbound rules, manual adjustment

[Mark van Dun]

Hi,

We have a customer that has a lot of problems with the switchto 3CX. Their main problem is the adjustability by manually adjusting the inbound routing options. We currently have set a dummy account and based upon the status of this account a forwarding rule is applied. The customer wants to adjust this manually (not by time).

The customer has a lot of problems (understanding) the way this works. This results in a way that they cannot apply the forwarding rule properly. We have tried informing them to logon to this account by the client. Also tried with the web client but still this proves to be too difficult.

Is there a (more dummy friendly) way of setting this up? Or is there an option that they can call (or use a BLT) on their own account (so they do not need to switch accounts) to adjust the status of this dummy account?

Regards,
Mark

 

[YiannisH_3CX]

Hello @Mark van Dun

You could try changing the status of dummy extension through the voicemail menu but if the web client was too difficult then i don't believe changing the status through the voicemail menu will help.
You can dial the voicemail extension and press "#". This will give you the option to select a different extension number. Follow the instructions to login into the voicemail. From there, you can use the menu to change the status of the extension.
Alternatively you could use the call control API and create something that will make things easier for the client.
https://www.3cx.com/docs/call-control-api/

 

[VoIPTools]

You could create a web page or CFD application that gives them options and then executes the Call Control API in the background. There are also dial codes for changing presence, but that has to be done from the extension who's status you want to change. Since this is a dummy extension, that's not feasible (and perhaps as YiannisH_3CX noted also too hard).

 

[Mark van Dun]

@YiannisH_3CX @voiptoys
Thanks for your quick reply. Will try these options and discuss them with our customer.

 

[YiannisH_3CX]

Glad we could assist