inbound rules

  1. Stop DID Name Change when changing Ring Group / Digital Receptionist / Queue

    3CX V20 Update 3 - on prem - Windows Is there a way to prevent the DID name from blanking out when assigning it to a different Ring Group / Digital Receptionist / Queue? We have multiple locations and frequently have to reroute calls based upon staff / weather / etc... In V18 we named our...

  2. One DID | SMS to Extension | DID to Ring Group

    With Inbound rules, it was easy to add the same DID to the SIP Trunk, one with the number (7145551212) and the other with *number (*7145551212). I would then add the number to an extension so that SMS messages would flow to an extension directly and asterisk for the same number to a ring...
  3. Brandan Hermo

    RECOVER INBOUND RULES, QUEUES and IVRs sections

    Hi The new way of approaching the routing of incoming calls assigned to the DDI's in the call destinations (IVR's, QUEUES, ...) is useful in some scenarios. But I think it would be an important improvement to recover the INBOUND RULES since from a design point of view, especially in complex...
  4. Harjeet

    Call routing options

    Hi Guys we want to implement something like below for a client, when a call comes into a DDI that then routes to a user/extension , it rings for 20 seconds if no answer then call needs to divert out to an external call centre. (upto this its easy to do but next bit is what I Can't figure...

  5. Route by CallerID - Inbound Rules order of operations

    I have an Inbound DID rule set on our main phone number's DID to route directly to our receptionist's extension. This works well. Ever inbound caller arrives there. I want to route a specific person's cell phone CallerID to route directly to my extension (I am not the receptionist). I want this...

  6. Reg. Holiday Greetings

    Holiday Greetings is one of the most commonly used settings by us and our 3CX customers. It can be used anywhere between 10 to 20 times in a year as a recurring setting. While it may seem simple for small-scale deployments, configuring holiday greetings can become complicated when dealing with...

  7. How to route all inbound international calls?

    Hello everyone :) I want to route all inbound calls coming from international numbers to a specific end point. Do I navigate to: Inbound Rules>Add CID Rule> and use the Caller ID field? All international inbound calls have a caller id that starts with + (plus symbol) eg: +12482780942 So...

  8. Route Inbound call if calling a certain DID number

    I want to route an incoming call based on the caller ID AND based on the DID number that the caller is calling. So I have 2 DID numbers, 0110000002 and 0220000002 This is how I would like it to work: 1. When caller with caller id 0912345678 calls to 0220000002, then it must route to extension...

  9. Mass swapping several Inbound Rules

    Context: We have a client with roughly 40 different sites, some of these sites have up to 10 individual DID's. On occasion this client will have their sites go into a Staff meeting digital receptionist, or holiday. The problem is that each site has an individually different digital receptionist...

  10. Shedule to change routing?

    Hello, As a company we do machine installations+ service interventions on these machines. Every week there is 1 technician that is responsable to do the late-night interventions. herefor we have fixed phone number that is forwarded to his mobile phone. this is done by an inbound rule. In the...

  11. Solved unexplainable issue with inbound rules disappearing

    I have a 3CX hosted solution running in Australia. I actually have 4 hosted solutions but this one is problematic Once in a while, my inbound rules disappear. like gone completely and then of course, the calling system reverts to the ring extension instead of the digital receptionist. I can not...

  12. How to update inbound rules via API

    I'm looking to add/remove inbound rules in my 3CX via API and I'm having trouble finding any documentation in regards to this.

  13. Solved Clone DID configuration when using Geo-Redondancy

    The problem is when usign SIP Trunk Register, no matter how the option call source identification is configured, to have Geo-redondancy works, we must configure DIDs on the both SIP Trunks. It is very annoyuing and confusion for clients who have 20+ DIDs to have to deal with configuration of 2...
    • Khadija Imad
    • Thread
    • clone did did geo-redundancy inbound rules
    • Replies: 1
    • Forum: Other
  14. dvml

    Edit office hours for multiple inbound rules at once?

    Hi, At our company we use 3CX since a couple of months for about 1500 users. We really like the product, but there are some basic features of which I'm surprised that they aren't possible. For example: is there a way to edit the office hours for multiple inbound rules at once? Or preconfigure...
    • dvml
    • Thread
    • edt multiple inbound rules multiple office hours
    • Replies: 10
    • Forum: Phone System / PBX
  15. PaulEmous

    Inbound call from goes to towards bridge completely ignores rules

    V16.0.4 As the title says I've got a TRUNK setup that should forward the incoming call to a local extension. Real simple. Inbound Rules DID > 3120xxx0280 > EXT 401 Also have this setup directly in the trunk. Both in office and out of office, out of office is not setup anyway. However, when I...
  16. Andriy

    3CX inbound CID rules with multiple CIDs

    Dear community, I was wondering if it is possible to create an inbound CID rule that is invoked when different CIDs are calling. This would avoid necessity to create multiple rules. For example, i want to forward calls from numbers 000-0000-0001, 000-0000-0002 and 000-0000-0003 to sales. Do...
  17. wmeter

    Incoming rules, main number of trunk

    Just out of curiosity, if I configure a SIP trunk I provide a 'default' destination on the first tab of the trunk configuration. I also have to give the main number on this first tab. However, I also see the same number available if I create a new Incoming rule, which one takes precedence and...

  18. Inbound rules, manual adjustment

    Hi, We have a customer that has a lot of problems with the switchto 3CX. Their main problem is the adjustability by manually adjusting the inbound routing options. We currently have set a dummy account and based upon the status of this account a forwarding rule is applied. The customer wants to...

  19. Need an option to select any SIP Trunk to route inbound call when using Redundancy

    Since the Geo-redundancy requires the following configurations : 1- The addition of DID in each SIP Trunk, which is not convenient when you have many DID because there is no mass DID import/export feature. 2- The configuration of the inbound rules in double for each DID which can cause some...
    • Khadija Imad
    • Thread
    • geo-redundancy inbound rules redundancy sip trunk
    • Replies: 0
    • Forum: Server

  20. Calls not routing properly

    Hey guys tried looking around for an answer to this but not seeing much based on my setup. i have a client who we setup on 15.5 that has 8 FXO lines and to handle that they have 2 patton 4114's. The problem I am having is when trying to setup the inbound rules. The 1st patton routes properly...
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom