gdpr

  1. ArneDery

    User-level recording opt out

    Currently, recording opt-out via DTMF is only available on Queue level in 3CX. This is missing for DID calls routed directly to a user (extension). Use case When a DID is assigned directly to a user, there is no way for callers to opt out of recording. Current workaround Creating a queue per...
    • ArneDery
    • Thread
    • gdpr gdpr compliance opt out recording user
    • Replies: 0
    • Forum: Server
  2. Pierre.m

    Include intro prompt in recordings

    Hi everyone, I have the following setup: - digital receptionist with intro prompt, 1 sec timeout, transfer to queue - queue with agents that can login/login the queue - recording on all external calls enabled The default behaviour is that the recording starts when the call is answered by one...
  3. Frydendal-Oesten

    Is LiveChat GDPR compliance in EU?

    Does 3CX LiveChat comply with GDPR data protection regulations in practice within EU, especially considering the Danish national Cookies regulation which equates data in Local Storage to Cookies? Unlike Cookies, there is no expiration on the data stored in Local Storage. Is there any...
  4. JamieLewisIBT

    Remove QR code from user

    We have been requested from a customer that uses Desktop App in the office but does not want any user to be able to login to the mobile app on their personal phone for GDPR.
  5. Claas Felix Beyersdorf

    Doing PickUps should only require the Pickup permission

    Currently when you disable the Global PickUp Permission Settings -> General -> General Options You are able to limit the PickUp right to members inside of User Groups. Setting following Right inside the User Group Does not work. To do pickups you have to enable "Can see group clalls" and...

  6. GDPR-Checkbox is missing focus layout

    It seems like the GDPR-checkbox ha no ":focus" or ":focus-visible" layout. When the text inputs for Name and Email is focued the bottom border gets thicker. Since you are using a CSS pseudo element for the GDPR-checkbox maybe the border of the checkbox may get thicker when it has focus? Since...
  7. NicholasBarnes

    Forbid all access from 3CX app for some users.

    Hi all, I have a client who has a requirement that it is not possible for some (but not all) of their users to log in using the 3CX app on their Android/iOS devices. These users should still receive the welcome e-mail, will have a desk phone (or desktop softphone) in the office, but must...

  8. Hotdesking GDPR Compliance

    Hello, we noticed that 3CX doesn't currently offers the option of deleting both the call list and the company phonebook when logging off from a hotdesking telephone (with none of all the manufacturer of desk telephones). This is an absolute knockout criterion for many of our customers when it...
    • ccpcologne
    • Thread
    • compliance desk phone deskphone gdpr hotdesking
    • Replies: 0
    • Forum: Server

  9. Questiosn regarding the GDPR and web conferences

    According to the GDPR I need to inform clients about what personal data is being processed by me, the reasons, the period of time this data is being kept, etc. etc. To be able to inform anyone I need to know what data a self-hosted instance saves - mostly I, as the admin, have full control over...

  10. GDPR V2

    Back again! Again with GDPR so been thinking, so a SBC is pretty much save, but what about the rest of a 3CX PBX? What are forced to change?

  11. GDPR

    Hi, I was wondering about the General Data Protection Regulations (GDPR for short..), lets say i have a PBX setup with a SBC on remote offices, there is NO encryption because we noticed issues on the line. Are we forced by the GDPR to enable the encryption anyway and thus having more issues...
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