Incoming call answered by multiple agents in call queue

[working]

Hi, we have a situation where a client has a call queue which rings fewest calls first and they sometimes have it where one person will answer the call but it will then ring on another persons phone/soft phone and they will answer also. This results in a three way call and one person needs to hang up. Has anyone seen this before?

 

[Saqqara]

Need more info on the 3CX setup.

3CX hosted in the cloud, or internal ?

What phones - how are the phones provisioned (lan , sbc or stun).

How many phones connected to the system ?

 

[JohnS_3CX]

Are you also answering from mobile clients?