Incoming Call Authentication

[soliduptime]

Hi All,
I have a client who wants to do something like this ... does anyone have any ideas of 3CX support incoming pin number authentication?

Thanks in advance for any help

The plan was as follows:

Incoming call goes to message: (digital recpetionist).

Press 1 for hardware support press 2 for Software support....
On press 2: Please enter your pin number
Correct pin..... > goes to certain extension
or incorrect pin – message saying no support then to voice mail then email to everybody

On press 1: Please enter your pin number
Correct pin > route to appropriate person
Incorrect pin: – message saying no support then to voice mail then email to everybody.

 

[nbailey]

Hello,

Yes this is possible with the VAD. Check out information on the VAD on the blog http://www.3cx.com/blog

Thanks,
Nate

 

[soliduptime]

Nate, thanks, I've actually just downloaded the VAD and am having a play with it at present, but not sure if it will work with the free version?