Incoming call number lookup table for contact

[dstocker]

Hello everybody,

has anyone an idea how, to implement a solution to check an incoming call number with a lookup table (database) and show the correct contact on my softphone client?

I won't work with the plugin which has to be installed on each client, I will use this for all incoming calls directly from external.

Thanks in advance,
Dom

 

[edossantos]

Hi Dom,

A VAD application can check the caller id against a database, but there is no way to change the name that 3CXPhone will show when the call is transferred to it.

The way to go here is a 3CXPhone plug-in using this API:
http://www.3cx.com/blog/docs/3cxphone-for-windows-api/

In 3CX v15 you can create plug-ins as scripts and deploy them to 3CXPhone via provisioning, so if you have many agents it's much easier than in v14.

Kind regards.

 

[dstocker]

Hi edossantos,

Thank you for your answer.

Does anyone have experience with including the Microsoft.Xrm.Sdk within a custom DLL? It seems like this causes issues and the DLL is no longer executed
Especially when deriving from "Microsoft.Xrm.Sdk.Entity" class.

Thanks for your help