I have set up 3CX on a synology nas within a VM. Tested for a while with one Yealink T46G deskphone and the android app on my phone. I have also installed the windows app on my desk top. Configured 4 extensions (000 to 003) and 3 ring groups (A, B and C). I am at extension 000, my colleagues at 001, 002 and 003. We have 3 different businesses for which I have created the ring groups A, B and C. The DID have been assigned to the ring groups (A with business phone number x, B with business phone number z etc). Ring group A is set up to ring all with extensions 000 and 001. Ring group B is set up with prioritized hunt with 001 and then 002. Ring group C is set up with ring all with extensions 000, 001 and 003. The extensions don't have a DID assigned.
Each extension has it's own phone (provisioned and 'green' in management console) besides the registered app on each individuals phone.
A few weeks back after I installed 3CX, I have run several tests. The tests were done with a test number supplied by my trunk provider and the app installed on the phones of 2 other colleagues. Internal calls from e.g. 000 to 001 or 002 work fine in both directions. Calling in and out from the desk phone as well as the app (as 000) worked fine.
As per yesterday our phone numbers have been ported to my new trunk provider and I have moved all desk phones over from our old hosted PBX to 3CX. All phones have been set up according to instructions and show green in the management console, assigned correctly to the different extensions.
The issue that I have is that all calls (Using the DID for ring groups A, B or C) that come in, end up on extension 000. No other phones or app respond. Also once the ring time is over, the personal voicemail of 000 comes up, not the ring group voice mail. The ring groups are configured that with no answer the call should go to the ring group's voice mail.
What did I do wrong? I have searched the past 2 days different communities but could not find this specific issue. I did follow the instructions from the documentation but obviously missed something. Can somebody point me in the right direction?
Thanks.
Each extension has it's own phone (provisioned and 'green' in management console) besides the registered app on each individuals phone.
A few weeks back after I installed 3CX, I have run several tests. The tests were done with a test number supplied by my trunk provider and the app installed on the phones of 2 other colleagues. Internal calls from e.g. 000 to 001 or 002 work fine in both directions. Calling in and out from the desk phone as well as the app (as 000) worked fine.
As per yesterday our phone numbers have been ported to my new trunk provider and I have moved all desk phones over from our old hosted PBX to 3CX. All phones have been set up according to instructions and show green in the management console, assigned correctly to the different extensions.
The issue that I have is that all calls (Using the DID for ring groups A, B or C) that come in, end up on extension 000. No other phones or app respond. Also once the ring time is over, the personal voicemail of 000 comes up, not the ring group voice mail. The ring groups are configured that with no answer the call should go to the ring group's voice mail.
What did I do wrong? I have searched the past 2 days different communities but could not find this specific issue. I did follow the instructions from the documentation but obviously missed something. Can somebody point me in the right direction?
Thanks.
