incoming call

  1. ronenba

    3cx cloud Version 20.0 Update 7 (Build 1080 Release) issue with incoming calls voip.ms

    I am hosting my 3CX on Amazon, located in the Montreal server Seems when I try to add a sip trunk from voip.ms with DNS pointing outside of canada i can make outgoing calls but cannot receive them If I change the DNS to a Canadian DNS seems to be working fine any ideas how to address the...
    • ronenba
    • Thread
    • incoming call sip 3cx v20 sip truck not working with voip.ms
    • Replies: 4
    • Forum: Phone System / PBX

  2. Solved No notification of incoming call when on a call that is forwarded to mobile phone

    We are on v20, Update 2, build 715, and are self-hosted in Azure. We have a user forwarding their calls to their mobile number. This is working fine. However, if they are on a call with someone and another call comes in, they receive no auditory notification that there is a second call coming...

  3. Call handling using queues and/or ring groups

    Good morning We have following 3cx setup: 3CX Version: 3CX Pro 8SC, v20.0.1.731 Server OS: Debian GNU/Linux 12 (bookworm) Is the 3CX Server Hosted and where? On-Prem by (InterXion) Provisioning Method: Local SBC (Raspberry Pi) Trunk Provider or VoIP Gateway Make/Model: Peoplefone We are a...
    • tja
    • Thread
    • call handling incoming call queue ring group caller id ring group routing
    • Replies: 3
    • Forum: Phone System / PBX

  4. Call Recording

    HI We have call recording set up on our 3CX system. When we receive an external call this is picked up by reception and there is evidence of the conversation between the outside caller and the receptionist in the recorded file then when the receptionist calls an internal extension we hear the...
    • pgil
    • Thread
    • fanvil incoming call
    • Replies: 3
    • Forum: Fanvil

  5. 8 SC: Forwarding 8th call to external number

    Hello, Is it possible to set a limit of calls to your PBX and anything passing the limit will get forwarded to an external number? E.g. We have 8 sim calls license, and we want to set the limit to 7 so that if the 8th call goes active it will get forwarded to an external number.
  6. ronenba

    can get incoming calls to specific extension

    Hi I setup Fanvil with extension 500 tested can receive calls and make calls took it to a customer office, I can make outgoing calls, but cannot receive calls 1. restored the phone to factory default 2. create a new extension 501 3. provisioning the phone with 501 can make outgoing calls ...
  7. tomkruk

    No Incoming Calls (on-prem install)

    I have this on-prem install working for years (and using Twilio). Absolutely no changes have been made. All of the sudden, no incoming calls are going through. Outgoing calls are fine. Checked Firewall test, all passed. I tried upfrading to V18. It was successfully upgraded but the problem...
    • tomkruk
    • Thread
    • incoming call on prem on premise
    • Replies: 3
    • Forum: Other

  8. Silence/no dial tone when multiple extensions attempt to pick up a call from a ring group

    Hi, Using 18.0 update 3 with Yealink T48S phones behind an SBC, all current firmware/latest sbc version. When a call for the main ring group comes in, multiple people attempt to answer the call, one person actually gets the call, the others hear silence - no dial tone, so they don't realize...

  9. Other ringtone for special numbers

    We have some public numbers. Let's say 111111111, 222222222 and 333333333. They are defined on our incoming siptrunk. And they are routed via an incoming rule to an extension. Is it possible to have a different ringtone for each number? So calling 111111111 comes in and gives the default...

  10. Cannot answer to incoming calls on Firefox WebClient

    Hello everyone, I'm using WebClient on Firefox browser (Ubuntu), and it works when performing outgoing calls. Problem is for incoming calls. When receiving a call the client rings, then I push to answer, but the call is not answered and a modal popup with following error message appears...
    • Niki R.
    • Thread
    • firefox incoming call linux ubuntu webclient
    • Replies: 12
    • Forum: Web Client
  11. JamieLewisIBT

    SIP response '600' when not answered

    Is there a way that we can send custom sip responses, We have a scenario where callers are in a queue on inbound product and queue to a number on 3CX, this is then set to allow a certain amount of calls to then be delivered to the call queue. The issue is when the group is full we need to send...

  12. Outgoing Call drops when getting an Incoming call

    We are running the latest version of 3cx(June 22) and have 3 Fanvil 6u(all at FW.v 2.4.11) at our reception desk. Whenever one of the receptionists is making an outbound call and a call comes to the ring group, it drops the inbound call. The ring group is set to ring all. We have other Fanvil...
    • MarkSitzler
    • Thread
    • dropping incoming call outgoing calls
    • Replies: 5
    • Forum: Other

  13. Switchboard add Company name (phonebook)

    In switchboard there are fields with Caller, Callee, Queue, Time, Details. In our Company phonebook we also have Company filled in, but this isn't shown in switchboard. Please add Company as a column in switchboard
    • ChrisNL
    • Thread
    • contacts incoming call switchboard
    • Replies: 0
    • Forum: Web Client
  14. Telecomlijn

    Queue call history not visible

    We're using multiple queues but when one colleague handles an incoming queue call this call is not visible for the other colleagues in the callhistory. I can see the call in the recordings, but not in the call history, how can I configure 3CX to show these calls in the callhistory also? Thank you.
    • Telecomlijn
    • Thread
    • callhistory history incoming incoming call not visible queue visibility webclient
    • Replies: 1
    • Forum: Web Client

  15. DID not working with Sipgate

    Before 3CX I've used freepbx with a main number and up tp 10 extensions. e.g. Main 49 375123456 EXT1 internal: 10 . external: 49 375123456-10 now with 3CX and wireshark I can see the same header incomming but it will not redirected to the extension, the call will still go to the main...

  16. Solved Incoming calls only go to one extension, not the ring group

    I have set up 3CX on a synology nas within a VM. Tested for a while with one Yealink T46G deskphone and the android app on my phone. I have also installed the windows app on my desk top. Configured 4 extensions (000 to 003) and 3 ring groups (A, B and C). I am at extension 000, my colleagues at...

  17. Solved (SOLVED)Incoming Calls not working - SIP Registration Issue

    Hi, We are using a SIP Trunk by XCast (Who I have used before without issue), they use IP authentication only. I have the SIP setup with IP based authentication but all incoming calls don't go through. When I was troubleshooting it with XCast they saw that the 3CX system was doing some attempt...

  18. Incoming calls are not routed to their extensions

    Hello, we are working with 3CX since two months and are really satisfied. Since a few days, incoming calls with extension, are not routed to their extension anymore. They are going all to the 000 extension, which is our main (Secretary) extension. What could be the problem, that incoming...

  19. Mute incoming call

    Would be great to have a button to "mute" an incoming call in the Softphone. So besides "Answer"/"Decline"/"Send to Voicemail" also have a "Mute" button. Many of the users have Skype fpr Business / WebEx and other meeting tools and might be busy in a meeting. If the softphone rings, you...
    • ad42
    • Thread
    • incoming call mute softphone
    • Replies: 0
    • Forum: Server

  20. How to get incoming call information

    HI, I am wondering what API can provide me incoming call information. I am looking for: 1. Extension where call is parked. 2. 3CX call Id that 3CX assign to the call. 3. Input data that caller entered before directing to specific extension. Thanks
    • Khalid
    • Thread
    • api callid extension incoming call
    • Replies: 8
    • Forum: Other
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