Incoming Route

[techs221]

Hello All

I have my sip trunk setup and I can call out from my phone, but I can not receive any incoming calls at all.

I have an incoming route coming in to a call group nothing happens, I also tried to an extension as well with nothing.

Any help getting the incoming route working would be great thanks

 

[GiannosC_3CX]

Hi techs,

Did you run the firewall checker? Please run the firewall checker and let us know if it passed.

 

[techs221]

Ok it tells me that the port forwarding is not configured these are the ports I have configured for the server

tcd/udp 5060-6000
UDP 9000-6900
TCP 80
TCP 443

id there a different port I need to be forwarding for the incoming to work right

 

[GiannosC_3CX]

Hi techs221,

Please following the below links to find all necessary information in order for 3CX Phone system to communicate successfully with your SIP Provider.

https://www.3cx.com/docs/manual/firewall-router-configuration/
https://www.3cx.com/docs/3cx-phone-system-v14-ports/
Please let us know if the firewall checker passed.

 

[techs221]

I have forward all of the right ports and the firewall checker is still failing but I can get to my server from outside the lan

 

[leejor]

I can call out from my phone, but I can not receive any incoming calls at all.

Does the 3CX Activity log actually show the incoming call, is it getting that far?

 

[techs221]

No I do not have anything in my activity log at all

 

[techs221]

these are all the ports I have pointed to my server

 

[techs221]

Also I was using Elastix phone server prior and that was working good so I am not sure why this wouldn't be working

 

[leejor]

Is registration successful? Can your provider confirm that they have the correct information to route calls to you?

 

[techs221]

Yes registration is successful and I can make calls just fine I just can't get any calls coming in

 

[GiannosC_3CX]

Hi tech221,

I have sent you p.m.