Increase Ringing Time before Transfer to VM

[Plains_JosephW]

I see this question has actually been asked a few times, but it does not look like there was a clear answer in the previous threads.

Is there a way to increase the length of time a caller is on the line before they are transferred to the 3CX voicemail?

I have a few clients on ATA's and they would prefer to use their old fashioned answering machines, however, often times the call will be answered by the 3CX voicemail before reaching their answering machine.

The only way that I have found to fix this is to create a ring group and adjust the amount of ring time from there, but this can also reap havoc on the EU's call waiting.

Any suggestions out there?

 

[pact]

Increase your extensions wait time from the default 20 seconds:

https://www.3cx.com/docs/manual/pbx-extension-management/#h.9yxv8i6pczil

 

[leejor]

...or disable voicemail. If they are going to use an answering machine, why would you have it enabled on those extensions?