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Install the 3CX desktop app company wide

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DrDirtyDevil

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Hi i am looking for a way to install the 3cx desktop app across all of our workstations.

i have found below thread but it this does not appear to do anything

https://www.3cx.com/community/threads/3cx-desktop-app-custom-install-for-all-users.88291/
msiexec.exe /i C:\3CXDesktopApp-18.7.10.msi ALLUSERS=1 /qn /norestart

if I upload the MSI to our RMM ninja one and try to install it that way this is the command used:
msiexec /i "C:\ProgramData\NinjaRMMAgent\download\_script_2\3CXDesktopApp-18.10.461.msi" /quiet /qn /norestart /log "C:\ProgramData\NinjaRMMAgent\download\_script_2\install_app_script_2.bat-msiexec-log.txt"

this is the log:

=== Logging started: 30-8-2023 17:13:20 ===
Action start 17:13:20: INSTALL.
Action start 17:13:20: FindRelatedProducts.
Action ended 17:13:20: FindRelatedProducts. Return value 1.
Action start 17:13:20: AppSearch.
Action ended 17:13:20: AppSearch. Return value 1.
Action start 17:13:20: LaunchConditions.
MSI (s) (F8:C0) [17:13:20:061]: Product: 3CX Desktop App -- A later version of this product is already installed. Setup will now exit.

A later version of this product is already installed. Setup will now exit.
Action ended 17:13:20: LaunchConditions. Return value 3.
Action ended 17:13:20: INSTALL. Return value 3.
Property(S): UpgradeCode = {7301A0EB-2989-4508-83B4-B4F5974BD26E}
Property(S): DesktopFolder = C:\WINDOWS\system32\config\systemprofile\Desktop\
Property(S): ProgramFiles64Folder = C:\WINDOWS\system32\config\systemprofile\AppData\Local\Programs\
Property(S): ProgramMenuFolder = C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\
Property(S): VersionNT = 603
Property(S): ARPSYSTEMCOMPONENT = 1
Property(S): VisibleProductName = 3CX Desktop App
Property(S): MSIINSTALLPERUSER = 1
Property(S): REINSTALLMODE = emus
Property(S): REBOOT = ReallySuppress
Property(S): INSTALLLEVEL = 2
Property(S): UPDATERUSERGROUP = Users
Property(S): AUTOUPDATEENABLED = 1
Property(S): WixShellExecTarget = [APPLICATIONROOTDIRECTORY]3CXDesktopApp.exe
Property(S): WixQuietExec64CmdLine = "[WindowsFolder]\System32\taskkill.exe" /F /IM 3CXDesktopApp.exe
Property(S): Manufacturer = 3CX Ltd.
Property(S): ProductCode = {A89CE738-DAE1-4010-ADEC-AD38F1888199}
Property(S): ProductLanguage = 1033
Property(S): ProductName = 3CX Desktop App
Property(S): ProductVersion = 18.10.461.0
Property(S): SecureCustomProperties = ALLUSERS;MSIINSTALLPERUSER;WIX_DOWNGRADE_DETECTED;WIX_UPGRADE_DETECTED
Property(S): MsiHiddenProperties = ExecSecureObjects_64;ExecSecureObjectsRollback_64
Property(S): WIX_DOWNGRADE_DETECTED = {77DE5C80-1E23-4C1A-B78C-29BFF0BAAFB4}
Property(S): MsiLogFileLocation = C:\ProgramData\NinjaRMMAgent\download\_script_2\install_app_script_2.bat-msiexec-log.txt
Property(S): PackageCode = {4BE2D360-F7B5-44F0-80BB-DA5CD47E26AF}
Property(S): ProductState = -1
Property(S): PackagecodeChanging = 1
Property(S): CURRENTDIRECTORY = C:\Windows\System32
Property(S): CLIENTUILEVEL = 3
Property(S): CLIENTPROCESSID = 29048
Property(S): MsiRestartManagerSessionKey = 93da5470e145c548a8e51ce043c9770d
Property(S): MsiSystemRebootPending = 1
Property(S): VersionDatabase = 405
Property(S): VersionMsi = 5.00
Property(S): VersionNT64 = 603
Property(S): WindowsBuild = 9600
Property(S): ServicePackLevel = 0
Property(S): ServicePackLevelMinor = 0
Property(S): MsiNTProductType = 1
Property(S): WindowsFolder = C:\WINDOWS\
Property(S): WindowsVolume = C:\
Property(S): System64Folder = C:\WINDOWS\system32\
Property(S): SystemFolder = C:\WINDOWS\SysWOW64\
Property(S): RemoteAdminTS = 1
Property(S): TempFolder = C:\WINDOWS\TEMP\
Property(S): ProgramFilesFolder = C:\WINDOWS\system32\config\systemprofile\AppData\Local\Programs\
Property(S): CommonFilesFolder = C:\WINDOWS\system32\config\systemprofile\AppData\Local\Programs\Common\
Property(S): CommonFiles64Folder = C:\WINDOWS\system32\config\systemprofile\AppData\Local\Programs\Common\
Property(S): AppDataFolder = C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\
Property(S): FavoritesFolder = C:\WINDOWS\system32\config\systemprofile\Favorites\
Property(S): NetHoodFolder = C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(S): PersonalFolder = C:\WINDOWS\system32\config\systemprofile\Documents\
Property(S): PrintHoodFolder = C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(S): RecentFolder = C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Recent\
Property(S): SendToFolder = C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\SendTo\
Property(S): TemplateFolder = C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Templates\
Property(S): CommonAppDataFolder = C:\ProgramData\
Property(S): LocalAppDataFolder = C:\WINDOWS\system32\config\systemprofile\AppData\Local\
Property(S): MyPicturesFolder = C:\WINDOWS\system32\config\systemprofile\Pictures\
Property(S): AdminToolsFolder = C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(S): StartupFolder = C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Property(S): StartMenuFolder = C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Start Menu\
Property(S): FontsFolder = C:\WINDOWS\Fonts\
Property(S): GPTSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): ShellAdvtSupport = 1
Property(S): MsiAMD64 = 6
Property(S): Msix64 = 6
Property(S): Intel = 6
Property(S): PhysicalMemory = 16050
Property(S): VirtualMemory = 5994
Property(S): AdminUser = 1
Property(S): MsiTrueAdminUser = 1
Property(S): LogonUser = SYSTEM
Property(S): UserSID = S-1-5-18
Property(S): UserLanguageID = 1043
Property(S): ComputerName = KR-PC-28-2022
Property(S): SystemLanguageID = 1043
Property(S): ScreenX = 1024
Property(S): ScreenY = 768
Property(S): CaptionHeight = 23
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): TextInternalLeading = 3
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 17:13:20
Property(S): Date = 30-8-2023
Property(S): MsiNetAssemblySupport = 4.8.9032.0
Property(S): MsiWin32AssemblySupport = 6.3.22621.1485
Property(S): RedirectedDllSupport = 2
Property(S): MsiRunningElevated = 1
Property(S): Privileged = 1
Property(S): USERNAME = Danny
Property(S): DATABASE = C:\WINDOWS\Installer\4c68ce58.msi
Property(S): OriginalDatabase = C:\ProgramData\NinjaRMMAgent\download\_script_2\3CXDesktopApp-18.10.461.msi
Property(S): UILevel = 2
Property(S): ACTION = INSTALL
MSI (s) (F8:C0) [17:13:20:079]: Product: 3CX Desktop App -- Installation failed.

MSI (s) (F8:C0) [17:13:20:079]: Het product is geïnstalleerd. Productnaam: 3CX Desktop App. Productversie: 18.10.461.0. Producttaal: 1033. Fabrikant: 3CX Ltd.. Status van geslaagde/mislukte installatie: 1603.

=== Logging stopped: 30-8-2023 17:13:20 ===

it states that there is a newer version installed but there isn't any, and I get this same error on 3 different workstations so far....

hoping anyone had better luck than me?
 
You can try the supported and tested method of deploying the desktop app via GPO: https://www.3cx.com/blog/docs/desktop-app-ad-gpo/

The latest version of the Desktop App is 18.10.461.0 and is the version for the new Update 8 build 917 installed on 3CX Free and 3CX SMB.
 
DrDirtyDevil said:
Hi i am looking for a way to install the 3cx desktop app across all of our workstations.

i have found below thread but it this does not appear to do anything

https://www.3cx.com/community/threads/3cx-desktop-app-custom-install-for-all-users.88291/
msiexec.exe /i C:\3CXDesktopApp-18.7.10.msi ALLUSERS=1 /qn /norestart

if I upload the MSI to our RMM ninja one and try to install it that way this is the command used:
msiexec /i "C:\ProgramData\NinjaRMMAgent\download\_script_2\3CXDesktopApp-18.10.461.msi" /quiet /qn /norestart /log "C:\ProgramData\NinjaRMMAgent\download\_script_2\install_app_script_2.bat-msiexec-log.txt"

this is the log:

=== Logging started: 30-8-2023 17:13:20 ===
Action start 17:13:20: INSTALL.
Action start 17:13:20: FindRelatedProducts.
Action ended 17:13:20: FindRelatedProducts. Return value 1.
Action start 17:13:20: AppSearch.
Action ended 17:13:20: AppSearch. Return value 1.
Action start 17:13:20: LaunchConditions.
MSI (s) (F8:C0) [17:13:20:061]: Product: 3CX Desktop App -- A later version of this product is already installed. Setup will now exit.

A later version of this product is already installed. Setup will now exit.
Action ended 17:13:20: LaunchConditions. Return value 3.
Action ended 17:13:20: INSTALL. Return value 3.
Property(S): UpgradeCode = {7301A0EB-2989-4508-83B4-B4F5974BD26E}
Property(S): DesktopFolder = C:\WINDOWS\system32\config\systemprofile\Desktop\
Property(S): ProgramFiles64Folder = C:\WINDOWS\system32\config\systemprofile\AppData\Local\Programs\
Property(S): ProgramMenuFolder = C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\
Property(S): VersionNT = 603
Property(S): ARPSYSTEMCOMPONENT = 1
Property(S): VisibleProductName = 3CX Desktop App
Property(S): MSIINSTALLPERUSER = 1
Property(S): REINSTALLMODE = emus
Property(S): REBOOT = ReallySuppress
Property(S): INSTALLLEVEL = 2
Property(S): UPDATERUSERGROUP = Users
Property(S): AUTOUPDATEENABLED = 1
Property(S): WixShellExecTarget = [APPLICATIONROOTDIRECTORY]3CXDesktopApp.exe
Property(S): WixQuietExec64CmdLine = "[WindowsFolder]\System32\taskkill.exe" /F /IM 3CXDesktopApp.exe
Property(S): Manufacturer = 3CX Ltd.
Property(S): ProductCode = {A89CE738-DAE1-4010-ADEC-AD38F1888199}
Property(S): ProductLanguage = 1033
Property(S): ProductName = 3CX Desktop App
Property(S): ProductVersion = 18.10.461.0
Property(S): SecureCustomProperties = ALLUSERS;MSIINSTALLPERUSER;WIX_DOWNGRADE_DETECTED;WIX_UPGRADE_DETECTED
Property(S): MsiHiddenProperties = ExecSecureObjects_64;ExecSecureObjectsRollback_64
Property(S): WIX_DOWNGRADE_DETECTED = {77DE5C80-1E23-4C1A-B78C-29BFF0BAAFB4}
Property(S): MsiLogFileLocation = C:\ProgramData\NinjaRMMAgent\download\_script_2\install_app_script_2.bat-msiexec-log.txt
Property(S): PackageCode = {4BE2D360-F7B5-44F0-80BB-DA5CD47E26AF}
Property(S): ProductState = -1
Property(S): PackagecodeChanging = 1
Property(S): CURRENTDIRECTORY = C:\Windows\System32
Property(S): CLIENTUILEVEL = 3
Property(S): CLIENTPROCESSID = 29048
Property(S): MsiRestartManagerSessionKey = 93da5470e145c548a8e51ce043c9770d
Property(S): MsiSystemRebootPending = 1
Property(S): VersionDatabase = 405
Property(S): VersionMsi = 5.00
Property(S): VersionNT64 = 603
Property(S): WindowsBuild = 9600
Property(S): ServicePackLevel = 0
Property(S): ServicePackLevelMinor = 0
Property(S): MsiNTProductType = 1
Property(S): WindowsFolder = C:\WINDOWS\
Property(S): WindowsVolume = C:\
Property(S): System64Folder = C:\WINDOWS\system32\
Property(S): SystemFolder = C:\WINDOWS\SysWOW64\
Property(S): RemoteAdminTS = 1
Property(S): TempFolder = C:\WINDOWS\TEMP\
Property(S): ProgramFilesFolder = C:\WINDOWS\system32\config\systemprofile\AppData\Local\Programs\
Property(S): CommonFilesFolder = C:\WINDOWS\system32\config\systemprofile\AppData\Local\Programs\Common\
Property(S): CommonFiles64Folder = C:\WINDOWS\system32\config\systemprofile\AppData\Local\Programs\Common\
Property(S): AppDataFolder = C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\
Property(S): FavoritesFolder = C:\WINDOWS\system32\config\systemprofile\Favorites\
Property(S): NetHoodFolder = C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(S): PersonalFolder = C:\WINDOWS\system32\config\systemprofile\Documents\
Property(S): PrintHoodFolder = C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(S): RecentFolder = C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Recent\
Property(S): SendToFolder = C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\SendTo\
Property(S): TemplateFolder = C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Templates\
Property(S): CommonAppDataFolder = C:\ProgramData\
Property(S): LocalAppDataFolder = C:\WINDOWS\system32\config\systemprofile\AppData\Local\
Property(S): MyPicturesFolder = C:\WINDOWS\system32\config\systemprofile\Pictures\
Property(S): AdminToolsFolder = C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(S): StartupFolder = C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Property(S): StartMenuFolder = C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Start Menu\
Property(S): FontsFolder = C:\WINDOWS\Fonts\
Property(S): GPTSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): ShellAdvtSupport = 1
Property(S): MsiAMD64 = 6
Property(S): Msix64 = 6
Property(S): Intel = 6
Property(S): PhysicalMemory = 16050
Property(S): VirtualMemory = 5994
Property(S): AdminUser = 1
Property(S): MsiTrueAdminUser = 1
Property(S): LogonUser = SYSTEM
Property(S): UserSID = S-1-5-18
Property(S): UserLanguageID = 1043
Property(S): ComputerName = KR-PC-28-2022
Property(S): SystemLanguageID = 1043
Property(S): ScreenX = 1024
Property(S): ScreenY = 768
Property(S): CaptionHeight = 23
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): TextInternalLeading = 3
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 17:13:20
Property(S): Date = 30-8-2023
Property(S): MsiNetAssemblySupport = 4.8.9032.0
Property(S): MsiWin32AssemblySupport = 6.3.22621.1485
Property(S): RedirectedDllSupport = 2
Property(S): MsiRunningElevated = 1
Property(S): Privileged = 1
Property(S): USERNAME = Danny
Property(S): DATABASE = C:\WINDOWS\Installer\4c68ce58.msi
Property(S): OriginalDatabase = C:\ProgramData\NinjaRMMAgent\download\_script_2\3CXDesktopApp-18.10.461.msi
Property(S): UILevel = 2
Property(S): ACTION = INSTALL
MSI (s) (F8:C0) [17:13:20:079]: Product: 3CX Desktop App -- Installation failed.

MSI (s) (F8:C0) [17:13:20:079]: Het product is geïnstalleerd. Productnaam: 3CX Desktop App. Productversie: 18.10.461.0. Producttaal: 1033. Fabrikant: 3CX Ltd.. Status van geslaagde/mislukte installatie: 1603.

=== Logging stopped: 30-8-2023 17:13:20 ===

it states that there is a newer version installed but there isn't any, and I get this same error on 3 different workstations so far....

hoping anyone had better luck than me?
Click to expand...
Note this snippet:
Code: 
MSI (s) (F8:C0) [17:13:20:061]: Product: 3CX Desktop App -- A later version of this product is already installed. Setup will now exit.

A later version of this product is already installed. Setup will now exit.
 
Yeah I know please also note what I wrote in my first post...
DrDirtyDevil said:
it states that there is a newer version installed but there isn't any, and I get this same error on 3 different workstations so far....
Click to expand...

SweetAction said:
Note this snippet:
Code: 
MSI (s) (F8:C0) [17:13:20:061]: Product: 3CX Desktop App -- A later version of this product is already installed. Setup will now exit.

A later version of this product is already installed. Setup will now exit.
Click to expand...


I am trying to get this to work but so far it does not appear to do anything either, unfortunately.
Charles_3CX said:
You can try the supported and tested method of deploying the desktop app via GPO: https://www.3cx.com/blog/docs/desktop-app-ad-gpo/

The latest version of the Desktop App is 18.10.461.0 and is the version for the new Update 8 build 917 installed on 3CX Free and 3CX SMB.
Click to expand...
 
DrDirtyDevil said:
Yeah I know please also note what I wrote in my first post...
Click to expand...
I missed that in your original post.

Do you have a 3CXDesktopApp folder in this location?
C:\WINDOWS\system32\config\systemprofile\AppData\Roaming

If you open the registry and hit search, can you find results for 3CX?
 
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