Integrated our system with 3cx using REST API but it does not log everything

[GFCBH]

Hi,

I have integrated 3cx with our custom web app using REST API. My goal is to log everything into our database, but it looks like some records are not recorded when I check the Call Log part.
Is there any way to force a log of everything?

Thank you.

 

[VoIPTools]

REST, by definition, requires YOU to ask for information and receive a response, rather than subscribing to real-time events and reacting to the events PUSHED to you. Please explain further what you are doing.

 

[GFCBH]

REST, by definition, requires YOU to ask for information and receive a response, rather than subscribing to real-time events and reacting to the events PUSHED to you. Please explain further what you are doing.

I used CRM Template Generator to generate an XML file with configuration. It works fine to show clients info and log calls to our database using "Call Journaling". But it seems that not all calls are logged. Maybe because not all numbers are found inside our database. Can I force Call Journaling to save all calls? I saw an option to use a CDR file, but I would like to skip that if possible.

 

[Evolute IT]

I used CRM Template Generator to generate an XML file with configuration. It works fine to show clients info and log calls to our database using "Call Journaling". But it seems that not all calls are logged. Maybe because not all numbers are found inside our database. Can I force Call Journaling to save all calls? I saw an option to use a CDR file, but I would like to skip that if possible.

You can, but it depends on your system. If it requires a contact/entity to log a call, or if it's just a database with no important relationships.

CDR won't help you.

 

[edossantos]

The template created with the template generator tool checks if there is a matching contact in order to log the call. But you can edit this template and remove that condition, so all calls are logged.

 

[GFCBH]

The template created with the template generator tool checks if there is a matching contact in order to log the call. But you can edit this template and remove that condition, so all calls are logged.

Thank you, made some changes to xml conf file and everything is logging fine now.