Integration with amoCRM

[Roman xsymbionts]

Hello. Connected amoCRM according to the instructions https://www.3cx.com/docs/amocrm-pbx-integration/ . Under test, received here is such a mistake. What am I doing wrong? 3CX v16. 0. 3. 676

 

[edossantos]

Hello @Roman xsymbionts,

The error message can't be read because it shows the unicode character numbers only... But I see a double slash in the URL, so something that you can try is removing the final slash when you configure the URL in the 3CX Console > Settings > CRM Integration > amoCRM > URL field. For example, instead of:

https://nbamo.amocrm.com/

You should use:

https://nbamo.amocrm.com

 

[Roman xsymbionts]

Thank you very much. Corrected the mistake. The test works correctly. But in amoCRM the call record is not saved. Nothing happens in amoCRM. What else is to be done?

 

[edossantos]

In first place, please note that only calls from or to external numbers are logged in the CRM. So please ensure that you're dealing with an external call, because if you test calls between extensions, these will not be registered.

If the calls are not logged anyway, you should enable verbose logs from the 3CX Console > Dashboard > Activity Log > Settings. Then make a test call, and check the 3cxSystemService.log file, which contains the interactions between 3CX and the CRM.

 

[Roman xsymbionts]

Hello, all checked. Everything is set up according to your instructions. At the moment, the integration does not work correctly. Like this now https://prnt.sc/q6ji6t , https://prnt.sc/q6jlux . It is necessary that telephone conversations are stored here https://prnt.sc/q6jqo4 . What else do I need to check in my settings?

 

[edossantos]

Calls are logged as notes for the Contact or Company. If this is not happening, you should enable verbose logs from the 3CX Console > Dashboard > Activity Log > Settings. Then make a test call, and check the 3cxSystemService.log file, which contains the interactions between 3CX and the CRM.

Please note that the call recording is not sent to the CRM, only a note is added containing the information of the call (date, time, origin, agent that received the call, status, duration).