Integration with DesktopAPP issue with Supervised transfer

[Gbot@Okam]

Dear community,
We experience kinda issue using the integration with Desktop APP.
It works as expected when the extension received an external call on the DDI (%CallerNumber% is the external number)

This is more tricky when the call is transfered from another extension using supervised transfer, the %CallerNumber% is the internal number and never the originated external number.

How can we manage to get the originate external number in this scenario ?

Thnaks a lot for your help, i hope i was clear !

 

[Evolute IT]

There is no way. Why not use the CRM integration if you just need a URL with the caller number?

 

[Gbot@Okam]

Hi !
And using the CRM Integration, is the url containing the external number pushed to the desktop app in the scenario of supervised transfer ?
Thanks for your precious help !

 

[Evolute IT]

Hi !
And using the CRM Integration, is the url containing the external number pushed to the desktop app in the scenario of supervised transfer ?
Thanks for your precious help !

Yes

 

[Gbot@Okam]

Will try and let you know if this can do the trick
Thanks again !