Intercom and Auto Answer

[jake330]

Hi, I just switched over from Incredible PBX to 3CX and have all Yealink Phones (T48G and T38). Is it possible it 3CX to have internal intercom calls auto answer, but not external calls? This is the way I had it set up before but cannot figure it out in 3CX.

If I turn auto answer OFF on the phones, then dial the internal extension (Intercom is enabled) it does not auto answer. If I turn auto answer ON on the phones, then dial the extension, the extension Answers Automatically...but so do inbound calls from External sources.

Maybe I just forgot how I did it before, but I cannot figure it out now.

Thanks in advance,

Jason W.

 

[YiannisH_3CX]

Hello @jake330

You can use the intercom option which is located under extension rights. You will need to dial the intercom dial code (by default is *9) in front of the extension number.This is located at settings / dial codes. This way when dialling an extension the extension will auto answer but when a call comes in the phones will ring normally.