Intercom and DND V20

[RSieren]

Hello - we are having troubles with using intercom (we enabled *7 for paging option).
With Version 20 we had to promote users to Receptionist so they have the Role Security to allow paging.
Users can dial *7 (Ext) and intercom works great. You can ring in and ask someone a question.

If we press DND on the Yealink phone the Intercom still comes through - this is not ideal of course, but in V18 if we dialed *61 for DND mode on this would stop the intercom from coming through.
In V20 - the *.61 is NOT stopping the intercom from coming through.

Any suggestions in V20 how to have DND and stop intercom?

 

[NikolasA_3CX]

Hi @RSieren

Note that this is the default behavior of the PBX on V18 and on V20. The paging will go through regardless if the extension is in DND mode, and it is not possible to disable this from the PBX.

 

[RSieren]

is there any other way to ring in via intercom and have the user able to disable?

 

[RSieren]

We did figure out a workaround that is functional. We were able to keep the client on 3cx!
This requires a "Custom Phone Template" which should only use if you know what your doing - it is not supported by 3cx support for obvious reasons.
We created a custom template for the Yealink t54w which actailly uses "yealinkT4x.ph.xml"

at the bottom of the custom template we added


#######################################################################################
## DND INTERCOM FIX ##
#######################################################################################
features.feature_key_sync.enable = 1
features.dnd.feature_key_sync.enable = 1
features.dnd.feature_key_sync.local_processing.enable = 1


]]></deviceconfig>
</device>
</data>
</doc>

Copy the Mac Address of the IP Phone
Delete the phone and re-add choosing the custom template
On the phone - Menu - Basic - 11. Update Configuration.
The phone pulls the new config and when we test DND intercom does not come through as desired.

With a custom phone template we are not on the hook to update and test as new versions of 3cx are released.