Intercom calls

[Anthony R]

Hi team,

I have a 2 digits small system with 7 extensions (10-16).

I want to make an intercom call between 2 exts, but actually (so ashamed), I don't know how very well how to make it.

I research a bit and what I found is that I should configure *9 as the intercom number on the dial codes section, but I couldn't find that feature (see attached image).



So I went to the Help section, and found this:

Start an Intercom Call​

Prefix the extension you wish to call with *9, followed by the extension. For example, to make an intercom call to extension 100 you should dial: *9100

Important: Intercom dial code is disabled by default. If you want your phone to Auto-answer (only applicable for legacy devices) you need to configure a dial code in the “Settings” > ”System” > “Dial Codes” > “Paging”. This dial code must be unique and must not conflict with any of the other dial codes.

So I put *7 as the star code for Paging to enable the intercom calls (I understand that, maybe I'm wrong). In this case, to make an intercom call 2 ways (not Paging one way), should I dial *710 to make a intercom call to extension 10?

I really want to use and prefer *7 instead *9 to avoid any possible issue with the emergency number, but since I don't see the intercom section, I'm a bit confused.

On the other hand, I enabled the User Operations feature for each user so they have the ability to make intercom calls, right?



Thanks for your help and support on this in advance.

Sincerely,
Anthony R.

 

[TheodorosG_3CX]

The Paging dial code is the same for intercom. For the Paging you need to call the paging group with the dial code while for the intercom you need the dial code along with the extension. Ensure that the extension that will make the intercom has also operations enabled for the department:

 

[Anthony R]

Hi Theodoro,

Thanks for your reply.

So, if I stablished *7 as the dial code, to make an intercom to extension 12 as example I should just dial *712 right and add User operations to the extension, Thanks.

And for paging I should create a paging ring group, got it, perfect.

Have a great one!

 

[TheodorosG_3CX]

Yes correct, you can test this to verify on your PBX as well.
Just tested on mine and works great.

 

[Anthony R]

Thank you Theodoro, I really appreciate your help!

 

[paulodagraca]

Hello,

I am not sure if this*7 dialcode will work, if the hotdesk code is set to *77* (default).
If it does not work, change your code to **7 or *9, so it does not clash with the HotDesk.

Paulo

 

[Anthony R]

Sure! Thank you Paulo.