Intermittent Call Park failure.

[slightlyevolved]

There may not be a direct answer for this, but I've had a handful of times where a user is placing a call on a shared parking, but it fails and disconnects the calling party. (Edit: Mean to add that: I have not been able to confirm with user if there is a transfer failure dialog on their phone, or it says it worked, then disconnects.)

I have tested this a number of times myself (calling from cell phone, parking and answering, etc.) and do not replicate the issue. For example, it just happened today to two different callers. I found nothing in the 3cx logs, so I'm just casting out to see if anyone else has run into this, or can help track it down to find out what is happening.

It could be just a momentary internet routing issue or something like that, but I'd assume that there would have been *something* in the log denoting a connection failure or such. We use a linux SBC to a 3cx hosted server. Phones involved were Fanvil X6U and Yealink T58w.

 

[TheodorosG_3CX]

Are you also using a 3CX Supported Provider?
You can replicate with internal calls?
Can you replicate with 3CX Web Clients only?

 

[slightlyevolved]

- We are using 3cx hosted for the PBX, and Skyetel as our trunk provider.
- So far, I've not been able to replicate, it's intermittent. As I stated, I'm not excluding the calling party hanging up, etc. But it has happened a few times to different people.
- I'm the only one that uses the web client. Everyone else is either IP Phone or 3cx app. So no.

This, I think, is more of a case of somehow being able to capture it in some log, but I'm honestly not sure where to go with capturing and which log. This post is more of a poke to see if *anyone* has run into a similar issue.

 

[TheodorosG_3CX]

This is not something common and specifically if there was an issue this would be on all calls and not on some of them.
Have you also generated a report to check the call flow?