Intermittent hold music.

[telis]

Hi,

We've just upgraded from v12.5 to v15.

Our custom hold music is playing intermittently, not poor quality. Sometimes it will play, some times it won't, leaving the caller "listening" to static.

The .wav file has been correctly re-encoded, 8 KHz, 16 bit, mono. I have played back the hold music though a handset, no problems.

I had a look though the forums and couldn't see anyone having posted about this.

Any help would be appreciated.

Thx.

 

[telis]

as a clarification:

The issue arises with call queues. The same file is also used as the hold music but the issue is specifically when it's being used as the call queue .wav file.

 

[YiannisH_3CX]

Hello @telis

Please try using the tool in the following guide and see if that works for you
https://www.3cx.com/blog/docs/sp2-convert-wav-files/

 

[telis]

I will try this tonight out of hours but I'm pretty sure it's not a encoding error. I would upload the file here but it's too big for the forum limits.

 

[telis]

This seems to have stopped of it's accord. Strange.

 

[YiannisH_3CX]

Glad to hear it is now working. Keep an eye on it and let us know if the issue re-appears