Intermittent VoiP line problem

[gsamaha]

Hello, I am a new 3CX user.

I have a dedicated 3CX server running the newest version 5 software. I am using the SPA921 phones. For the sake of simplicity, I have disabled my router and server firewalls and now all ports are wide open.

I am trying to set up a Broadvoice VoiP line and i am having all kinds of problems. The line registers succesfully, and I am able to make outgoing and receive incoming calls for a couple of minutes. After that something happens, and I can no longer make or receive calls.

Here is the log:

10:36:51.671|.\MSEndPoint.cpp(2171)|Trace5||??:New state00000005@ SILENCE
10:36:51.671|.\MSEndPoint.cpp(1280)|Log2||??:[MS210000] C:3.1:Offer received. RTP connection: 192.168.0.100:16432(16433)
10:36:51.968|.\MSEndPoint.cpp(678)|Trace5||??:Source ports: 9004 STUN RTP:74.60.177.97:1245 RTCP:74.60.177.97:1246 mapped to 74.60.177.97, ports 1245,1246
10:36:51.968|.\MediaServer.cpp(487)|Trace5||??:EndPoint created: (destination=sip.broadvoice.com)
EndPoint: ID=00000006@(EXTERNAL)
Status: MSEP_STUN
RTP:74.60.177.97:1245
RTCP:74.60.177.97:1246
STUN RTP:74.60.177.97:1245
STUN RTCP:74.60.177.97:1246
Coder:
NOT SET
101:telephony-event
Party ptime:20
Party RTP:0.0.0.0:0
Party RTCP:0.0.0.0:0
Decoders:
<empty>

10:36:51.968|.\MediaServer.cpp(927)|Trace5||??:EP 00000006@ joined to call 3
10:36:51.968|.\MediaServer.cpp(972)|Trace5||??:EndPoint 00000006@ removed from call 3
10:36:51.968|.\MediaServer.cpp(927)|Trace5||??:EP 00000006@ joined to call 3
10:36:51.984|.\MSEndPoint.cpp(943)|Log2||??:[MS210002] C:3.2:Offer provided. Connection(transcoding mode): 74.60.177.97:1245(1246)
10:36:51.984|.\MediaServer.cpp(522)|Trace5||??:Get Local SDP. EP:C:3.2SDP:v=0
o=3cxPS 265600106496 167268843521 IN IP4 74.60.177.97
s=3cxPS Audio call
c=IN IP4 74.60.177.97
t=0 0
m=audio 1245 RTP/AVP 0 8 3 101
c=IN IP4 74.60.177.97
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:3 GSM/8000
a=rtpmap:101 telephone-event/8000
a=sendrecv

10:36:51.984|.\MediaServer.cpp(972)|Trace5||??:EndPoint 00000006@ removed from call 3
10:36:52.125|.\MediaServer.cpp(731)|Trace5||??:references to EndPoint 00000006@ were removed
10:36:52.125|.\RTPReceiver.cpp(127)|Trace5||??:Endpoint for socket 0 is not found!
10:36:52.125|.\MSEndPoint.cpp(528)|Trace5||??:EndPoint 00000006@ destroyed
10:36:52.140|.\MediaServer.cpp(972)|Trace5||??:EndPoint 00000005@ removed from call 3
10:36:52.234|.\MediaServer.cpp(731)|Trace5||??:references to EndPoint 00000005@ were removed
10:36:52.234|.\RTPReceiver.cpp(127)|Trace5||??:Endpoint for socket 0 is not found!
10:36:52.234|.\MSEndPoint.cpp(528)|Trace5||??:EndPoint 00000005@ destroyed
10:36:52.234|.\MediaServer.cpp(1050)|Trace5||??:references to call 3 were removed
10:36:52.234|.\MSCallConf.cpp(31)|Trace5||??:Call: 3 destroyed

Any help would be appreciated! Thanks.

George

 

[gsamaha]

Here is the server Log:

11:05:55.468 Call::Terminate [CM503008]: Call(4): Call is terminated
11:05:55.437 Call::RouteFailed [CM503014]: Call(4): Attempt to reach [sip:[email protected]:5060] failed. Reason: Reason Unknown
11:05:55.437 CallLeg:nFailure [CM503003]: Call(4): Call to sip:[email protected] has failed; Cause: 400 Bad Request; from IP:147.135.12.221
11:05:55.265 MediaServerReporting::SetRemoteParty [MS210002] C:4.2:Offer provided. Connection(transcoding mode): 74.60.177.97:1269(1270)
11:05:54.937 CallCtrl:nSelectRouteReq [CM503004]: Call(4): Calling: VoIPline:10000@[Dev:sip:[email protected]:5060]
11:05:54.109 MediaServerReporting::SetRemoteParty [MS210000] C:4.1:Offer received. RTP connection: 192.168.0.100:16434(16435)
11:05:54.109 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]:5060]
11:05:54.093 CallLeg::setRemoteSdp Remote SDP is set for legC:4.1
11:05:54.093 Extension:rintEndpointInfo [CM505001]: Ext.4100: Device info: Device Identified: [Man: Linksys;Mod: SPA-921;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Sipura/SPA921-4.1.10(b)] Transport: [sip:192.168.0.2:5060]
11:05:54.062 CallCtrl:nIncomingCall [CM503001]: Call(4): Incoming call from Ext.4100 to [sip:[email protected]:5060]
11:05:54.031 CallLeg:nNewCall [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.0.100:5060;branch=z9hG4bK-44617657
Max-Forwards: 70
Contact: "Cary Sales 1"[sip:[email protected]:5060]
To: [sip:[email protected]:5060]
From: "Cary Sales 1"[sip:[email protected]:5060];tag=67af3c7f416afb0eo0
Call-ID: [email protected]
CSeq: 102 INVITE
Expires: 240
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER
Proxy-Authorization: Digest username="4100",realm="3CXPhoneSystem",nonce="12843417953:059913d6cb0a4688a626f2ec42477da5",uri="sip:[email protected]:5060",algorithm=MD5,response="c1763b37b2e20aa3254a2fe8c9076daa"
User-Agent: Sipura/SPA921-4.1.10(b)
Content-Length: 0