Internal Call Flow with office hours

[ChrisR]

Hi everyone,

Small question which i can't find the solution even by turning everything around.

I have a Door Phone which allow to open the door remotely.
I created an extension in 3CX ( v. 16.0.2.910) 899 and configured this extension in the Door Phone.
When pressing a button on the Door Phone it will call a ring group 801 using the extension 899.

Now i want that outside of office hours (from 9pm to 6am) when someone push the button it simply end the call (or forward to an IVR stating the office is closed).
The Door Phone has not this function.
I can't use CallFlow Designer because it's based on DID and the Door Phone has no direct line, only internal extension, or i miss something?
I can't set out of office hours on 801 members inbound rules as they need to be joingable even outside of office hours on their direct line (external or Internal).
There is no OoO rules on a ring group.

My problem is that if someone press the button at 3am (because it's funny to do that ;-)) it will ring on the app on the mobile phone of everyone.

Can please someone help me?

 

[AWS2P]

On Available status calls from 899 are forwarded to RG 801

have you tried to use autoswitch on EXT 899 and set DND status to end the call

 

[Saqqara]

Use the autoswitch function - https://www.3cx.com/3cxacademy/videos/intermediate/time-day-routing/

You can put the extension into DND when closed, and route the call as required using the DND status.

You probably need to create a dummy extension to ring from the door bell - office hours ring RG801, else use DND status

 

[ChrisR]

On Available status calls from 899 are forwarded to RG 801

have you tried to use autoswitch on EXT 899 and set DND status to end the call

If i understand well AutoSwitch change the extension Status to DND or available.
But DND apply only for incoming call not outgoing?

Use the autoswitch function - https://www.3cx.com/3cxacademy/videos/intermediate/time-day-routing/

You can put the extension into DND when closed, and route the call as required using the DND status.

You probably need to create a dummy extension to ring from the door bell - office hours ring RG801, else use DND status

For Exemple: Extension 899 call extension 900 were the Autoswitch is activated? in that case it end the call or forward to RG 801?

 

[Saqqara]

For Exemple: Extension 899 call extension 900 were the Autoswitch is activated? in that case it end the call or forward to RG 801?

Correct - I have not done this setup before but in theory it should work

 

[ChrisR]

Exchanging with you allow me to find another solution.

Instead of creating a Dummy extension I will create a Dummy DID pointing to a call flow, Which allow me to set more smootly the callFlow based on time of the day. Instead of calling the RG from the doorphone i will call the DID Number.

Will let you know if it works.

Thanks for the help in any case

 

[YiannisH_3CX]

You can also use exceptions on the dummy extension and avoid the auto switching and office hours all together.
Under the forwarding rules you can find the exceptions table. There you can setup your dummy extension to reject calls coming from the door phone after hours.