I'm in the final phase our testing our configuration for deployment and have an issue with Caller-ID.
We have 5 PBX's configured with bridges between them (mesh). Each PBX then has outbound routes for each bridge to allow site to site calls using a 3 digit warehouse prefix followed by the user extension (001100, or 032100 etc, first 3 get stripped).
When a call is made between sites using an outbound route over a bridge, the ID of the bridge is passed as the caller ID. If a user misses the call and tries to use the callback function it will fail because it tries to dial the bridge ID. If I configure the outbound caller ID individually on each extension (ext>other>outbound caller id) to their 6 digit internal extension it works great, they can place calls to each site over the bridges and on the receiving end they can see/redial their internal ID.
The problem is when I configure outbound caller ID, it overrides the default caller ID settings on the primary outbound trunk. So if I call my cell phone now over our default outbound route, I see 001100. Is there a way to make a separate internal/bridge caller ID for extensions?
My second issue is that one location has 3 separate buildings that share 1 PBX. Each building has it's own inbound DIDs and I'd like to set the outbound caller ID to the inbound DID for their building. Again, I could do this using the outbound caller ID, but then I lose the ability to make an internal caller ID for dialing between PBXs over bridges..
Any ideas?
We have 5 PBX's configured with bridges between them (mesh). Each PBX then has outbound routes for each bridge to allow site to site calls using a 3 digit warehouse prefix followed by the user extension (001100, or 032100 etc, first 3 get stripped).
When a call is made between sites using an outbound route over a bridge, the ID of the bridge is passed as the caller ID. If a user misses the call and tries to use the callback function it will fail because it tries to dial the bridge ID. If I configure the outbound caller ID individually on each extension (ext>other>outbound caller id) to their 6 digit internal extension it works great, they can place calls to each site over the bridges and on the receiving end they can see/redial their internal ID.
The problem is when I configure outbound caller ID, it overrides the default caller ID settings on the primary outbound trunk. So if I call my cell phone now over our default outbound route, I see 001100. Is there a way to make a separate internal/bridge caller ID for extensions?
My second issue is that one location has 3 separate buildings that share 1 PBX. Each building has it's own inbound DIDs and I'd like to set the outbound caller ID to the inbound DID for their building. Again, I could do this using the outbound caller ID, but then I lose the ability to make an internal caller ID for dialing between PBXs over bridges..
Any ideas?
