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- Feb 14, 2020
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I have some internal queues for one department to call another.
The receiving department staff are cherry picking calls and ignoring some incoming calls to the queue if it's Person A or Person B, but answering if it's Person C or Person D.
Is there a way I can hide the caller ID to the internal queue, while leaving the caller ID visible for all other internal calls (direct, other call groups, queues)?
I.e. Receiving department just sees 'Call' and doesn't see who the specific internal caller is?
I've looked through all the queue settings, but cannot see an option that gives me this?
The receiving department staff are cherry picking calls and ignoring some incoming calls to the queue if it's Person A or Person B, but answering if it's Person C or Person D.
Is there a way I can hide the caller ID to the internal queue, while leaving the caller ID visible for all other internal calls (direct, other call groups, queues)?
I.e. Receiving department just sees 'Call' and doesn't see who the specific internal caller is?
I've looked through all the queue settings, but cannot see an option that gives me this?