Solved Internal Server Error(500) when playing a WAV

[Dreamwebs]

Hello everyone, i'm new to 3cx. It almost works like a charm, but I have an internal server error (500).

It show up when i try to play a wav to my extension number.

If this error shows, call's cannot be made. The system says that the number is not in use.

When i reboot Debian, everything works again, but after a few minutes the error shows up and call's can again not be made.

Does anyone know what causes this problem?

Thank you for you reply. This is the full error:

TCX.PBXAPI.OperationFailed: Unspecified
at TCX.Configuration.PhoneSystem.CallToPBX(Func`1 func)
at TCX.Configuration.PhoneSystem.MakeCall(String dnNumber, Dictionary`2 parameters)
at ConfigurationManagementModel.CfgFileRepository.Play(ICfgFile file, String dnNumber)
at ManagementConsoleJS.Controllers.FileController.Play(PlayVM vm)
at lambda_method(Closure , Object , Object[] )
at Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.d__28.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.d__18.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.AspNetCore.Builder.RouterMiddleware.d__4.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at ManagementConsoleJS.Middleware.ExceptionWrapperMiddleware.d__3.MoveNext()​

http://imageshack.com/a/img923/4826/7hi2HG.png

 

[GiannosC_3CX]

Hi Dreamwebs,

Do you use the correct wav file format? ( Channel: Mono,Bit rate: 8 kHz,Sample: 16 bit). Also please try to reconvert the wav file and replicate your issue. You can find more information on this link https://www.3cx.com/blog/docs/sp2-convert-wav-files/

 

[Dreamwebs]

Hi Giannos,

I use the original .wav that came with the installation of 3cx. (hold.wav)

So i don't think this is the problem?

Thank you for your reply!

Even if i don't use a sound i get the error.

When i reboot Debian it works again, but after few minutes / calls i get the error again and no calls can be made to this extension.

 

[Dreamwebs]

I re-installed Debian & 3CX, now everything is fine again.

Thank you for your help.

 

[GiannosC_3CX]

Hi Dreamwebs,

The problem might be that the wav formatting was wrong during 3CXPhone System installation. Glad to hear the issue is resolved.

 

[Dreamwebs]

Hi GiannosC,

But when i rebooted Debian, the error was solved for several minutes / hours .... So i guess it was not the wave file?

But it doesn't matter anymore, everything works fine now.

Thank you for your help.

Kind regards.