Internal server error when clicking Update [solved]

[prd1]

3cx Ver. : v15, Build 56008
SO : Windows server 2012 R2

When i click update button in main dashboard i receive this error :


Internal Server Error(500)

System.FormatException: Formato della stringa di input non corretto.
in System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
in System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
in ManagementConsoleJS.VersionStringComparer.CompareStatic(String x, String y)
in ManagementConsoleJS.Firmware.get_OutOfDate()
in ManagementConsoleJS.UpdateService.UpdateNotification(IEnumerable`1 list)
in ManagementConsoleJS.UpdateService.<BuildListForUpdateAsync>d__15.MoveNext()
--- Fine traccia dello stack da posizione precedente dove è stata generata l'eccezione ---
in System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
in System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
in ManagementConsoleJS.Controllers.UpdateCheckerController.<CheckForUpdates>d__4.MoveNext()
--- Fine traccia dello stack da posizione precedente dove è stata generata l'eccezione ---
in System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
in System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
in Microsoft.AspNetCore.Mvc.Internal.ObjectMethodExecutor.<CastToObject>d__40`1.MoveNext()
--- Fine traccia dello stack da posizione precedente dove è stata generata l'eccezione ---
in System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
in System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
in Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.<InvokeActionFilterAsync>d__28.MoveNext()
--- Fine traccia dello stack da posizione precedente dove è stata generata l'eccezione ---
in Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.<InvokeAsync>d__18.MoveNext()
--- Fine traccia dello stack da posizione precedente dove è stata generata l'eccezione ---
in System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
in System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
in Microsoft.AspNetCore.Builder.RouterMiddleware.<Invoke>d__4.MoveNext()
--- Fine traccia dello stack da posizione precedente dove è stata generata l'eccezione ---
in System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
in System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
in ManagementConsoleJS.Middleware.ExceptionWrapperMiddleware.<Invoke>d__3.MoveNext()

 

[roadwings]

Re: Internal server error when clicking Update

I get that too. On the official version of v15.

 

[MichaelB_3CX]

Re: Internal server error when clicking Update

Could you please try again now please?
Let me know

 

[prd1]

Re: Internal server error when clicking Update

Ok problem solved. thank you

 

[travstoll]

Re: Internal server error when clicking Update

Ok problem solved. thank you

Not for me, same issue.

 

[dvanegue]

Re: Internal server error when clicking Update

same problem for me

 

[MichaelB_3CX]

Re: Internal server error when clicking Update

@dvanegue I sent a pm get back to me when you see it.

 

[kyagc]

I'm having the same issue as well. It says system is up to date, but when you go to updates it gives the internal server error.

Internal Server Error(500)

System.FormatException: Input string was not in a correct format.
at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
at ManagementConsoleJS.VersionStringComparer.CompareStatic(String x, String y)
at ManagementConsoleJS.Firmware.get_OutOfDate()
at ManagementConsoleJS.UpdateService.UpdateNotification(IEnumerable`1 list)
at ManagementConsoleJS.UpdateService.<BuildListForUpdateAsync>d__15.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at ManagementConsoleJS.Controllers.UpdateCheckerController.<CheckForUpdates>d__4.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.AspNetCore.Mvc.Internal.ObjectMethodExecutor.<CastToObject>d__40`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.<InvokeActionFilterAsync>d__28.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.<InvokeAsync>d__18.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.AspNetCore.Builder.RouterMiddleware.<Invoke>d__4.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at ManagementConsoleJS.Middleware.ExceptionWrapperMiddleware.<Invoke>d__3.MoveNext()

 

[OlegR_3CX]

Hello there,

on the server where V15 is installed >>
1. C:\ProgramData\3CX\Instance1\Data\Http\Interface\provisioning\2r7xxxxxxxx\firmware_new
2. Remove “firmwares.json” file
3. Restart all 3CX Services and nginx service (or restart the whole server).

this should solve your issue

 

[ngarner]

Thanks very much for that, solved for me as well

 

[lanspeed]

Tried this and still getting this error, anyone else having this?