Toggle sidebar Toggle sidebar

Solved IOS 18.6.4.690 transfer screen not showing internal extensions

Status
Not open for further replies.

Jay K

Platinum Partner
Joined
Aug 1, 2022
Messages
5
Reaction score
3
Hi,

Just noticed with the latest IOS update when you go to transfer a call the 'transfer to' screen defaults to the contacts rather than internal extensions like before.
Is there a way this can be reverted in the app?

Thanks
 

Attachments

  • 3cx.jpg
    3cx.jpg
    178.7 KB · Views: 9
A transfer can be done do any number, including ad-hoc ones, not only local extensions, that's the reason the Contacts picker is shown - and that was also in the previous version.
 
Thanks, I understand they can be transferred anywhere, however many of our end users preferred the ease of being able to see the BLFs as the default view.
 
We are having the same problem. No idea why this was pushed but it needs to be resolved. Previously staff would transfer to interstate call queues by typing in the state abbreviation and then quickly selecting the queue from the shortlist. Now they have to type in the 3-number extension number and hit "Call 800" for example. This seems like a big backwards step.
 
  • Like
Reactions: Vali_3CX
@James Clowes
Thanks for spotting it! We'll provide a hotfix for this soon - seems the issue slipped when we added CRM support. If I didn't misunderstood @Jay K, then the hotfix should address also the issue he reported above. I'll keep this topic updated.
Thank you both!
 
  • Like
Reactions: accentlogic
Vali_3CX said:
@James Clowes
Thanks for spotting it! We'll provide a hotfix for this soon - seems the issue slipped when we added CRM support. If I didn't misunderstood @Jay K, then the hotfix should address also the issue he reported above. I'll keep this topic updated.
Thank you both!
Click to expand...
Thanks mate. It certainly does sound identical and glad it is something that was not an intentional change.
 
I hadn't noticed this change in functionality - I have had two "complaints" from users this morning - can the original functionality be restored by use of a switch on the settings? Although it is POSSIBLE to transfer calls to external contacts, it's not something our users ever do - the "teams" tab was a much more suitable target
 
Is there an ETA on the revert back to the team page and not the contacts. I'm getting my head bitten off from a customer that has a load of contacts and is having issues with the default to the contact page. It would be ok to select either.
 
Last edited:
  • Like
  • Love
Reactions: accentlogic, Jay K and Evolute IT
  • Like
Reactions: Vali_3CX
Confirming all good here as well.

And we have Car Play integration coming?!?! Love to be in the beta as well.
 
  • Like
Reactions: Vali_3CX
Update: it's now public available on AppStore, version 18.6.5.694
Thanks for help!
 
  • Like
Reactions: Jay K
Status
Not open for further replies.

Latest Posts

Forum statistics

Threads
112,025
Messages
590,365
Members
164,976
Latest member
Roman Mazur
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom