IOS user without IP phone is black marked and cannot receive calls

[Rsztd]

Good morning,
I report problem encountered with IOS app. User registered only with IOS app without IP phone after few days is excluded from TEAM list (marked in BLACK) and cannot receive calls. It seems that the system accepts in TEAM only members with also have IP phone connected besides APP. Can you give me any suggestions ? Is this a bug or does it work this way ?
Thanks

 

[Vali_3CX]

If is after few days, then it looks like the 7-days subscription timeout had expired. Did he launched the app to connect to the PBX during this time, to check for messages, for missed calls, to make a call or send a message? Had his device powered off or has his account turned off, or didn't had connectivity with the PBX all these days?

 

[Rsztd]

I confirm the user after the initial use did not use the app to connect to the PBX for 7 more days... Is there a way to expand the 7-days subscription timeout ? We use this only for internal communications so this user do not use the app frequently.

 

[RobertB1988]

Hi is there any updates when this will be fixed got a customer waiting on a response

 

[bitn2]

Da musst du dich wohl an Apple wenden...