IP address update

[Anton00]

3CX server IP address was changed. I updated the IP address in the web management console more than 24 hours ago. However, DNS still has the old IP address.
How can I update the DNS record?

 

[SteveITS]

https://www.3cx.com/community/threads/change-of-an-ip-address.61876/post-259270

 

[Anton00]

I set dynamic address and restarted all services more than 12 hours ago. It didn't help. DNS settings are still incorrect.

 

[cobaltit]

Any chance you have an internal DNS server that needs to be updated?

 

[florink]

Are you by any chance running on V16?

 

[Anton00]

I am running 16.0.8.9.
Also I see the following error in the web management console:
Unable to reach 3CX License Activation Server. Confirm that your Primary DNS Server is able to resolve activation.3cx.com
I can open 3cx.com on the local 3cx server.
The 3cx server has 8.8.8.8 and 8.8.4.4 DNS records.

 

[SteveITS]

https://www.3cx.com/blog/releases/fqdn-endpoint-change/
https://www.3cx.com/blog/change-log/phone-system-change-log/

3CX Version 16, Update 8A FINAL, Build 16.0.8.16 December 2021

• Updated iOS Certificate.
• Updated Licensing Module.

Can you update to 8A?

 

[Anton00]

I've just updated to 8A. Error 'Unable to reach 3CX License Activation Server. Confirm that your Primary DNS Server is able to resolve activation.3cx.com' was resolved.
However, DNS record is still wrong.

 

[SteveITS]

The TTL for Pro/Standard is 6 hours. Did you query the 3CX nameservers directly? What's the TLD? Ours is il.3cx.us which uses ns-cloud-b1.googledomains.com.